Nationwide Insurance offers financial services, property and casualty lines, and pet and travel insurance, among other services. At the 2021 DevOps Enterprise Summit, Ethan Culp (NETC Sr. Associate), Rusty Lewis (IT Audit Specialist), and Clarissa Lucas (IT Audit Director) described how the Nationwide Internal Audit office is putting DevOps theories into practice, how they think about risks and controls, and the influence of automation on risk mitigation. As the Nationwide team shared, here are … [Read more...]
Iterative Enterprise SRE Transformation at Vanguard
Vanguard, a global asset management company, began to adopt SRE best practices to make their DevOps teams more effective around 2016, and shared their experiences at the 2021 DevOps Enterprise Summits. At the time Vanguard began its transformation, they had not yet begun public cloud migration. All monolithic applications were hosted in a privately owned data center. All deployments were released on a quarterly schedule by deployment and operations teams—not development teams. These deployments … [Read more...]
Building a DevOps Mindset across the Business and Technology at Target
Circa 2015, Target, one of the largest retailers in the US, was struggling with multiple priorities on which they were making very little progress. Their delivery model was based on third parties, so they retained very little IP, which presented morale and stability challenges, especially since the organization was rooted in legacy ways of working. Target needed to address issues of what the company was prioritizing, update the skill-set and makeup of the workforce, anchor more to architecture, … [Read more...]
Saving the Economy From Ruin (With a Hyperscale PaaS) at HMRC
This case study was excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. HMRC, Her Majesty’s Revenue and Customs, is the tax collection agency for the UK government. In 2020, HMRC distributed hundreds of billions of pounds to UK citizens and businesses in an unprecedented financial support package that would eventually see around 25% of the entire UK workforce supported by public money. HMRC built the technology … [Read more...]
Shifting Security Left at Fannie Mae
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis, and Nicole Forsgren, PhD. Fannie Mae has a more than $3 billion balance sheet and helps finance approximately one in four homes in the US as of 2020. At Fannie Mae, safety and soundness is part of their mission. They’ve experienced crises before. With a low risk tolerance, their challenge was ensuring that security strengthened everything they did. DevOps … [Read more...]
Biz and Tech Partnership toward Ten “No Fear Releases” Per Day at Capital One
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. Over the last seven years, Capital One has been undergoing an Agile/DevOps transformation. In that time, they’ve moved from waterfall to Agile, from outsource to insource and open-sources, from monolithic to microservices, from data centers to the cloud. But they were still facing a big problem: an aging customer servicing platform. … [Read more...]
Creating a Win-Win for Dev & Ops at CSG
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. After successfully improving releases between 2012 and 2015, CSG further evolved their organizational structure to improve their day-to-day operational stance. At the DevOps Enterprise Summit in 2016, Scott Prugh, Chief Architect and VP Software Engineering at the time, spoke about a dramatic organizational transformation that combined … [Read more...]
Announcing Immersion Courses: An On-Demand Learning Experience
Since the publication of The Phoenix Project in 2013, IT Revolution has been dedicated to helping improve the lives of technology workers around the world. We've worked to spread the word on best practices in DevOps through the ongoing publication of books and papers. We've invited the top thought-leaders and practitioners from across industries to present their learning at the DevOps Enterprise Summit. We've brought business leaders from inside and outside the tech world to share the leadership … [Read more...]
Where to Start with DevOps Part 3: How to Design With Conway’s Law in Mind
Over the past 2 blogs in this series, we have discussed the necessary steps to start your DevOps transformation. We covered the three key components to consider in choosing a starting place in this post: Selecting Which Value Stream to Start With We covered how value is delivered to the customer and how to improve flow in this post: Understand the Work in Our Value Stream and Improving Flow This week, based on the newly updated and expanded second edition of The DevOps Handbook, we are … [Read more...]
Where to Start with DevOps Part 2: Understanding the Work in Our Value Stream and Improving Flow
In our last post, we highlighted how to identify a value stream to which you can begin to apply DevOps principles and patterns in this post: Selecting Which Value Stream to Start With Our next step in our DevOps transformation, based on the newly updated and expanded second edition of The DevOps Handbook, is to gain a sufficient understanding of how value is delivered to the customer, by evaluating what work is performed, by whom, and what steps we can take to improve flow. In this blog … [Read more...]
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