Sir Winston Churchill is credited for saying, never waste a good crisis. And there are few industries that experienced more existential crises due to the global pandemic than the travel and hospitality industries. In this presentation from Pieter Jordaan, Group Chief Technology Officer, Technology Transformation at TUI, shares one of the most remarkable stories of how an organization was able to use a global pandemic as a way to radically transform their organization, and also accelerate their … [Read more...]
Incident Analysis: Your Organization’s Secret Weapon
This post has been adapted from Nora Jones' 2021 DevOps Enterprise Summit Virtual - Europe presentation. You can view the full presentation here. We've all had incidents. They're unexpected. They're stressful. And sometimes in management, there's inevitable questions that creep up. What can we do to prevent this from ever happening again? What caused this? Why did this take so long to fix? The organizations I've worked in, and the research that myself and my team have done in this … [Read more...]
Turning an Outage into a Powerful Learning Opportunity at CSG
An outage can be one of the most horrifying and stressful experiences for many tech organizations. Most ops engineers have at least a few horror stories in their pocket. But does an incident have to be this way? We've seen the proposed Incident Management Framework presented in a recent white paper and explored on our own blog. In this post, we share a case study of one organization that used some of these new methodologies to turn their biggest outage into powerful learning opportunity. The … [Read more...]
Why DevOps Enterprise Summit Virtual – Europe 2021 Will Be Amazing
As always, our goal is to out-program the previous conference, and this year we’ve done it again. See for yourself by checking out what we’ve got planned below, and see you at DevOps Enterprise Summit. Note: Along with this post, it's recommended to open the full conference agenda in order to see talk titles and descriptions. Our Amazing Keynote Talks I’m so excited that we have the most senior leaders speaking at this conference—this shows that the work being done in this community matters, to … [Read more...]
Three Successes During a Pandemic: American Airlines’s DevOps Journey Part 3
In the first part of their journey, American Airlines set the stage for DevOps. Then they scaled across the entire business. In the third and final part of our American Airlines case study, we'll dive into three key success stories that exemplify what their transformation was able to accomplish. At the same time that America Airlines was scaling their transformation across the organization, the world was hit by the COVID-19 pandemic. Despite the challenges they were facing, they were able to … [Read more...]
Scaling DevOps across the Business: American Airlines’ DevOps Journey Part 2
As we learned in Part 1 of the American Airlines' DevOps transformation, their journey spanned several years. By year three they had realized that DevOps was really a bigger transformation than just a way of working in IT, it was a business transformation. How to Scale DevOps Across the Business Their next challenge became how to scale these new ways of working across the entire business, to accelerate and further execute their transformation and their learnings. They brought in Ross Clanton as … [Read more...]
Approaching Cruising Altitude: American Airlines’ DevOps Journey Part 1
A few years back American Airlines started on a journey that was originally focused on DevOps transformation within IT, but has continued to build momentum and evolve into a product delivery transformation encompassing the entire business. This series of posts presents a case study on their journey, based on their 2020 DevOps Enterprise Summit - Virtual presentation. Stop Making Excuses and Get Started In the beginning, American Airlines’ DevOps journey grew out of a series of questions. The … [Read more...]
Kessel Run: The US Air Force’s Digital Journey in 12 Parsecs or Less
Kessel Run is an effort of the US Air Force to build software using principles from DevOps, deploying multiple times per day to support the multiple people who depend upon them. At the 2020 DevOps Enterprise Summit Las Vegas-Virtual, Adam Furtado explored their amazing transformation. Their story begins in October of 2015 when the US military struck a Doctors Without Borders hospital in Afghanistan, believing it to be an enemy stronghold. Afghan commandos were under fire and the US needed to … [Read more...]
Better Ways of Working at Nationwide Building Society
Nationwide Building Society is the world’s largest building society, with 16 million members. In 2020, Patrick Eltridge, Chief Operating Officer, and Janet Chapman, Mission Leader, discussed their continued journey to better ways of working at the DevOps Enterprise Summit London-Virtual. As a larger, older organization, Nationwide faces a number of challenges. As Patrick Eltridge puts it, they are part of a “hyper fluid and hyper competitive environment.” Like many organizations, they started … [Read more...]
State of DevOps: 2020 and Beyond
What Happened in 2020 Most organizations entered 2020 with a plan, and all those plans were completely upended by a global pandemic and the economic downturn that happened afterward. And yet I think 2020 has been illuminating in showing what technology can do in a time of incredible crisis. I experienced this myself with DevOps Enterprise Summit. In a normal year, we host two in-person conferences in the US and UK. Of course in 2020, an in-person conference where thousands of people fly into a … [Read more...]
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