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Learning Effectively From Incidents: The Messy Details

May 10, 2022 by IT Revolution Leave a Comment

Much has been written about "organizational learning" and "learning organizations." This continued and growing attention on these topics in the software world is encouraging and warranted! However, creating conditions for people to genuinely and effectively learn from the incidents they experience is difficult to do, never mind sustain over time. The frequency, severity, and even absence of these events do not represent what is learned, who has learned what, or how learning might be taking place … [Read more...]

Filed Under: DevOps Enterprise Summit, Leadership, Workplace Culture Tagged With: DevOps Enterprise Summit, Incident Analysis, John Allspaw

Visualizing Team Dependencies with a Team API

April 28, 2022 by Matthew Skelton and Manuel Pais Leave a Comment

Dependencies between teams are a reality in any organization, even when we try to minimize them. If we don’t track team dependencies in the first place, we will run into scheduling and prioritization problems that slow down the flow of delivery. To understand inter-team dependencies, the work being done by each team needs to be visible. Once we are able to track these dependencies, we can then look into promoting healthy dependencies and removing (or minimizing the impact of) slowing or blocking … [Read more...]

Filed Under: Books, Organizational Change, Remote Team Interactions Workbook, Team Topologies, Workplace Culture Tagged With: manuel pais, matthew skelton, remote team interactions workbook, remote work, team api

What Does an Organization Need in Order to Thrive in a Remote-First World?

April 26, 2022 by Matthew Skelton and Manuel Pais Leave a Comment

A remote-first way of working requires a new mindset from organizations. This excerpt from the Remote Team Interactions Workbook by Team Topologies coauthors Matthew Skelton and Manuel Pais explores some of the techniques that can help organizations adopt an effective remote-first approach. Many organizations have found, to their dismay, that rolling out a new chat tool for staff working remotely does not magically make the organization remote-first. A viable remote-first approach needs more … [Read more...]

Filed Under: Books, Organizational Change, Remote Team Interactions Workbook, Team Topologies, Workplace Culture Tagged With: cognitive load, manuel pais, matthew skelton, remote team interactions workbook, remote work, team topologies

Dominica DeGrandis’ Essential Data to Enable Systemic Change Playlist

April 14, 2022 by Dominica DeGrandis 2 Comments

Dominica DeGrandis' Essential Data to Enable Systemic Change Playlist

Dominica DeGrandis, author of Making Work Visible: Exposing Time Theft to Optimize Work & Flow and Principal Flow Advisor at Tasktop, helps organizations make work visible to improve the flow of work across value streams. Enabling Systemic Change Want to know how well your organization can adapt to change? Look at your data. I’m a firm believer that the data you choose to analyze—and the data you choose to ignore—are crucial indicators of an organization’s capacity for a successful … [Read more...]

Filed Under: DevOps Enterprise Summit, Making Work Visible, Organizational Change, Workplace Culture Tagged With: making work visible, organizational change, playlists

How Google SRE and Developers Work Together

April 5, 2022 by IT Revolution Leave a Comment

One of the prominent themes in so many DevOps Enterprise Summits has been Site Reliability Engineering, which I've always been dazzled by. There are so many interesting things about these principles and practices that Google pioneered back in 2003. I think it's one of the most incredible examples of how one can create a self-balancing system that helps product teams get features to market quickly, but in a way that doesn't jeopardize the reliability and correctness of the services they create. … [Read more...]

Filed Under: Case Studies, DevOps Community, DevOps Enterprise Summit, Leadership, Workplace Culture Tagged With: Christof Leng, DevOps Enterprise Summit, Google, Jennifer Petoff, SRE

The Case Against Best Practices

March 15, 2022 by Dominica DeGrandis 4 Comments

To the disgruntlement of some people, I have been skeptical of best practices since I was first exposed to the idea. But now more than ever, I fear that teams strive to implement and follow best practices in situations where novel ideas are needed instead. The assumption that published works are the correct approach to take is an interesting topic. I acknowledge the irony of this statement given I have suggested practices and guidance in my book. It’s just that people seem to read things and … [Read more...]

Filed Under: Leadership, Making Work Visible, Workplace Culture Tagged With: best practices, dominica degrandis, making work visible

Doing it All is Not a Good Strategy

March 15, 2022 by Dominica DeGrandis Leave a Comment

Product teams in the midst of change at one of the biggest US insurance companies came up with an experiment they called “Doing it All.” The sarcastic title was intentional, as it magnificently described the nature of a theme that I observe across multiple industries. From finance to insurance to transportation, carving out capacity for you and your teams to implement a new way of working requires herculean efforts. Change takes time. It’s not enough to just give teams approval to do something. … [Read more...]

Filed Under: Making Work Visible, Metrics, Workplace Culture Tagged With: dominica degrandis, metrics

The Five Time Thieves

March 8, 2022 by Dominica DeGrandis Leave a Comment

If your wallet was stolen, you’d notice. If your security badge to your office was filched, you’d know it when you arrived. And if you opened the fridge to find your lunch missing, you’d make sure your office mates heard about it. So why don’t people notice when they are robbed of something more valuable than their wallet, badge, or lunch—their nonrenewable time? We grumble that there just aren’t enough hours in the day and that someone else sure seems to have a lot of free time. But we regular … [Read more...]

Filed Under: Leadership, Making Work Visible, Metrics, Software Delivery, Workplace Culture Tagged With: dominica degrandis, five time thieves, making work visible

Interview: Gene Kim Speaks with A Radical Enterprise Author Matt K. Parker

March 1, 2022 by Gene Kim 1 Comment

The following is an interview between Gene Kim and Matt K. Parker, author of the newly released book A Radical Enterprise: Pioneering the Future of High-Performing Organizations. You can watch the video of the interview here. Gene Kim: Matt, good seeing you. By the way, congratulations on the release of your new book, A Radical Enterprise. Matt K. Parker: Thanks, Gene. It's good to see you too. Kim: Oh my gosh, it's so good seeing you. By the way, I got to tell you how much I enjoyed your … [Read more...]

Filed Under: A Radical Enterprise, Leadership, Organizational Change, Workplace Culture Tagged With: a radical enterprise, Gene Kim, interview, leadership, matt k parker

How to Run a Radically Collaborative Meeting in 3 Easy Steps

March 1, 2022 by Matt K. Parker 6 Comments

Radically collaborative companies have recently doubled in number and now comprise 8% of corporations around the world, according to the HOW Report. They achieve superior results in their marketplaces, out-competing their hierarchical competitors on practically every financial dimension. They run the gamut from massive appliance manufacturer (Haier) to the fast-growing prosperity-for-all cryptocurrency startup (cLabs). They are built on paradigms of partnership and equality, and they are filled … [Read more...]

Filed Under: A Radical Enterprise, Leadership, Organizational Change, Workplace Culture Tagged With: a radical enterprise, matt k parker, organizational culture, radical collaboration

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