The culture of an organization is important. It makes a difference in how everything comes out. In this excerpt for Episode 17 of The Idealcast, Gene Kim espouses on Ron Westrum’s question: How do you measure culture? --- I just wanted to break in quickly and give some more information on what Dr. Westrum was just referring to, because believe it or not, this also came up in the workshop that I took at MIT with Dr. Steven Spear in 2014. NASA: Experimental versus Compliance-Driven … [Read more...]
Why DevOps Enterprise Summit Virtual – Europe 2021 Will Be Amazing
As always, our goal is to out-program the previous conference, and this year we’ve done it again. See for yourself by checking out what we’ve got planned below, and see you at DevOps Enterprise Summit. Note: Along with this post, it's recommended to open the full conference agenda in order to see talk titles and descriptions. Our Amazing Keynote Talks I’m so excited that we have the most senior leaders speaking at this conference—this shows that the work being done in this community matters, to … [Read more...]
Westrum’s Organizational Model in Technology Organizations
This post was adapted from Chapter 3 of Accelerate: the Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Nicole Forsgren, PhD, Jez Humble, and Gene Kim. --- It is practically a truism in DevOps circles that culture is of huge importance. However, culture is intangible; there exist many definitions and models of culture. Our challenge was to find a model of culture that was well-defined in the scientific literature, could be measured … [Read more...]
Three Successes During a Pandemic: American Airlines’s DevOps Journey Part 3
In the first part of their journey, American Airlines set the stage for DevOps. Then they scaled across the entire business. In the third and final part of our American Airlines case study, we'll dive into three key success stories that exemplify what their transformation was able to accomplish. At the same time that America Airlines was scaling their transformation across the organization, the world was hit by the COVID-19 pandemic. Despite the challenges they were facing, they were able to … [Read more...]
Scaling DevOps across the Business: American Airlines’ DevOps Journey Part 2
As we learned in Part 1 of the American Airlines' DevOps transformation, their journey spanned several years. By year three they had realized that DevOps was really a bigger transformation than just a way of working in IT, it was a business transformation. How to Scale DevOps Across the Business Their next challenge became how to scale these new ways of working across the entire business, to accelerate and further execute their transformation and their learnings. They brought in Ross Clanton as … [Read more...]
Approaching Cruising Altitude: American Airlines’ DevOps Journey Part 1
A few years back American Airlines started on a journey that was originally focused on DevOps transformation within IT, but has continued to build momentum and evolve into a product delivery transformation encompassing the entire business. This series of posts presents a case study on their journey, based on their 2020 DevOps Enterprise Summit - Virtual presentation. Stop Making Excuses and Get Started In the beginning, American Airlines’ DevOps journey grew out of a series of questions. The … [Read more...]
Kessel Run: The US Air Force’s Digital Journey in 12 Parsecs or Less
Kessel Run is an effort of the US Air Force to build software using principles from DevOps, deploying multiple times per day to support the multiple people who depend upon them. At the 2020 DevOps Enterprise Summit Las Vegas-Virtual, Adam Furtado explored their amazing transformation. Their story begins in October of 2015 when the US military struck a Doctors Without Borders hospital in Afghanistan, believing it to be an enemy stronghold. Afghan commandos were under fire and the US needed to … [Read more...]
Three Observations on Leading through Writing
AN EXCERPT FROM EPISODE 16 OF THE IDEALCAST WITH GUEST ADMIRAL JOHN RICHARDSON I had mentioned in part one of my interview with Admiral John Richardson, how much I admired the two documents that Admiral Richardson had shared with me. One had the title A Design for Maintaining Maritime Superiority. And the other was the Navy Leader Development Framework. I loved both documents because they were both so clearly written. And it was such a treat listening to Admiral Richardson and Dr. Steve Spear … [Read more...]
Better Ways of Working at Nationwide Building Society
Nationwide Building Society is the world’s largest building society, with 16 million members. In 2020, Patrick Eltridge, Chief Operating Officer, and Janet Chapman, Mission Leader, discussed their continued journey to better ways of working at the DevOps Enterprise Summit London-Virtual. As a larger, older organization, Nationwide faces a number of challenges. As Patrick Eltridge puts it, they are part of a “hyper fluid and hyper competitive environment.” Like many organizations, they started … [Read more...]
Building a Culture of Leaders from Day One in the US Navy
AN EXCERPT FROM EPISODE 16 OF THE IDEALCAST WITH GUEST ADMIRAL JOHN RICHARDSON Gene Kim: One of the things that really leapt out at me is your emphasis around leadership development. You had once told Steve Spear and me a story about the extent that you went to, to reinvigorate training, to toughen up the training. You had this incredible story about how that training came about. Getting away from the post 1940 human conveyor belt mentality and the amazing outcome that resulted from it. Could … [Read more...]
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