In this edition of our Four Frameworks of Portfolio Management series, we'll look at sense making approaches to portfolio management, specifically how to use the Cynefin framework for this purpose. Sense Making Approaches During an era of disruption and massive change, business leaders should use multiple cognitive models to evaluate their strategic positioning. Leaders need multiple approaches that help them create opportunities to avoid making the wrong decisions. When trying to make portfolio … [Read more...]
Predictive Metrics: Four Frameworks for Portfolio Management
Now that we've looked at historical data, let's turn to predictive metrics for portfolio management. In this edition of our Four Frameworks of Portfolio Management series, we'll take the predictive qualities of The Flow Framework and more to predict next steps. Considering Leading Indicators to Inform Future Results To thrive in times of technological disruption and economic uncertainty, organizations depend on their ability to adapt quickly to a changing market environment by rapidly evolving … [Read more...]
Historical Performance: Four Frameworks for Portfolio Management
The first framework we'll look at as part of our Four Frameworks of Portfolio Management series is historical performance metrics as an indicator of future performance. Evaluating Historical Revenue Growth and Profitability When evaluating a portfolio of investments, it helps to review historical performance and leading indicators. In this section, we will discuss how to illustrate an effective historical view of a company’s portfolio. When assessing past performance, it is important to evaluate … [Read more...]
Transforming Your Business to Compete in the Age of Disruption
This post is based on the 2020 DevOps Enterprise Forum paper Four Frameworks for Portfolio Management by Yvette Hatton, Chris Hill,Dwayne Holmes, Ken Kennedy, Jabe Bloom, Mik Kersten, Peter Moore, Nithya Ruff, and John Willis. Disruption comes in many forms. Technological advances make current products and ways of working antiquated or obsolete. Global pandemics can permanently alter industries and methods of conducting business. Evolving societal preferences change the way consumers engage … [Read more...]
Incident Analysis: Your Organization’s Secret Weapon
This post has been adapted from Nora Jones' 2021 DevOps Enterprise Summit Virtual - Europe presentation. You can view the full presentation here. We've all had incidents. They're unexpected. They're stressful. And sometimes in management, there's inevitable questions that creep up. What can we do to prevent this from ever happening again? What caused this? Why did this take so long to fix? The organizations I've worked in, and the research that myself and my team have done in this … [Read more...]
Turning an Outage into a Powerful Learning Opportunity at CSG
An outage can be one of the most horrifying and stressful experiences for many tech organizations. Most ops engineers have at least a few horror stories in their pocket. But does an incident have to be this way? We've seen the proposed Incident Management Framework presented in a recent white paper and explored on our own blog. In this post, we share a case study of one organization that used some of these new methodologies to turn their biggest outage into powerful learning opportunity. The … [Read more...]
The Post-Incident Review
Once an incident is resolved, there is a tendency to move on and go back to normal daily work. This is a missed opportunity to gather critical learnings and understand true system behavior as well as process and system breakdowns. As part of the new Prepare/Respond/Review Incident Management Framework, conducting effective post-incident reviews and taking clear actions based on those review is essential. Post-Incident Reviews Post-incident reviews are a key component of an organization’s … [Read more...]
Using Swarming for Incident Response
The traditional model of incident management using ticket handling progresses a ticket through multiple tiers: L1, L2, L3. This model creates queues that elongate response times and create ticket handoffs, which loses vital context with each group. In complex systems and failures, the ticket is delayed in getting to the correct responders. The end result is long response times and customer frustration. In the new Prepare/Respond/Review Incident Management Framework, we advise against using this … [Read more...]
Seven Well-Defined Incident Response Triggers
While complete outages are still a key trigger for response, degraded service is considered incredibly impactful in the minds of consumers. As part of the new Incident Management Framework proposed in this white paper, organizations need to identify and remediate potential issues before customers are aware there is a problem. Both the business and the incident-response team also require better visibility into the business impacts of service outages and degradation. Identifying Incidents To help … [Read more...]
Creating an Operational Masterpiece: How a COVID-19 Mass Vaccination Clinic Took Shape
In the following excerpt from Episode 19 of The Idealcast, Gene Kim and Steven Spear interviewed Trent Green, SVP and COO of Legacy Health, on how he and his team used iterative problem solving to vaccinate 8,000 people a day at Oregon's largest mass vaccination clinic. Key learnings from this excerpt include the idea that organizations are really a collection of interdependent microsystems, that you can't improve a process until you stabilize a process, and sometimes you have to slow down to … [Read more...]
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