In this adapted excerpt from the forthcoming book A Radical Enterprise: Pioneering the Future of High-Performing Organizations by Matt K. Parker, we explore the four imperatives of radical collaboration. Today, the world of work is haunted by disengagement, mistrust, and meaninglessness. It is plagued with the attendant economic consequences of low productivity, performance, and innovation. The source of this plague is widely known yet rarely addressed, and its image is softened and … [Read more...]
Driving a Tech-Led Reimagination through DevOps at eBay
According to Mark Weinberg and Randy Shoup, eBay is too slow and lags behind industry leaders in engineering velocity. At the 2021 DevOps Enterprise Summit, Mark Weinberg, the VP of Core Product Engineering, and Randy Shoup, the VP of Engineering and Chief Architect, described how they are using DevOps to transform engineering at eBay. Their mission is to make eBay’s software delivery velocity a competitive advantage for the company by addressing the systemic challenges that have accumulated … [Read more...]
DevOps and Internal Audit: A Great Partnership at Nationwide Insurance
Nationwide Insurance offers financial services, property and casualty lines, and pet and travel insurance, among other services. At the 2021 DevOps Enterprise Summit, Ethan Culp (NETC Sr. Associate), Rusty Lewis (IT Audit Specialist), and Clarissa Lucas (IT Audit Director) described how the Nationwide Internal Audit office is putting DevOps theories into practice, how they think about risks and controls, and the influence of automation on risk mitigation. As the Nationwide team shared, here are … [Read more...]
Iterative Enterprise SRE Transformation at Vanguard
Vanguard, a global asset management company, began to adopt SRE best practices to make their DevOps teams more effective around 2016, and shared their experiences at the 2021 DevOps Enterprise Summits. At the time Vanguard began its transformation, they had not yet begun public cloud migration. All monolithic applications were hosted in a privately owned data center. All deployments were released on a quarterly schedule by deployment and operations teams—not development teams. These deployments … [Read more...]
Announcing the Remote Team Interactions Workbook
The COVID-19 pandemic of 2020 and beyond has ushered in a new remote-first world for IT along with most other departments in the business. But many organizations have struggled to catch up with new tooling and ways of working. While some companies have embraced this new reality—ditching their expensive downtown offices and telling staff they can work from home permanently—many more organizations are discovering for the first time that the physical office was covering up poorly defined teams and … [Read more...]
Building a DevOps Mindset across the Business and Technology at Target
Circa 2015, Target, one of the largest retailers in the US, was struggling with multiple priorities on which they were making very little progress. Their delivery model was based on third parties, so they retained very little IP, which presented morale and stability challenges, especially since the organization was rooted in legacy ways of working. Target needed to address issues of what the company was prioritizing, update the skill-set and makeup of the workforce, anchor more to architecture, … [Read more...]
Saving the Economy From Ruin (With a Hyperscale PaaS) at HMRC
This case study was excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. HMRC, Her Majesty’s Revenue and Customs, is the tax collection agency for the UK government. In 2020, HMRC distributed hundreds of billions of pounds to UK citizens and businesses in an unprecedented financial support package that would eventually see around 25% of the entire UK workforce supported by public money. HMRC built the technology … [Read more...]
Interview Excerpts: Trent Green, SVP and COO, Legacy Health (May 2021)
Introduction In the Idealcast podcast, I am on a quest to understand how and why organizations work in the way they do, both in the ideal and non-ideal. This is in support of work I’ve been doing with my mentor, Dr. Steven Spear from MIT Sloan, targeting a book in 2023. At the end of May 2021, I had recorded my interview with Trent Green, SVP and Chief Operating Officer at Legacy Health, which is one of the four major healthcare systems in Oregon. This was during such an important … [Read more...]
Shifting Security Left at Fannie Mae
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis, and Nicole Forsgren, PhD. Fannie Mae has a more than $3 billion balance sheet and helps finance approximately one in four homes in the US as of 2020. At Fannie Mae, safety and soundness is part of their mission. They’ve experienced crises before. With a low risk tolerance, their challenge was ensuring that security strengthened everything they did. DevOps … [Read more...]
Disruption of Change: A Leader’s Guide to Working with Consultants
This post has been adapted from the A Leader’s Guide to Working with Consultants paper by Josh Atwell, Elizabeth Donaldson, John Esser, Ron Forrester, Ben Grinnel, Jason Hobbs, Courtney Kissler, and Jessica Reif. Disruption of change is the balance of business process impact and complexity of change. Often organizations will attempt to take on too much change at once versus starting small, learning, and then scaling. Also, the number of individuals impacted is a factor, but not the primary … [Read more...]
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