By Dominica Degrandis The balanced flowchart exercise is a companion to Chapter 3.1 of Making Work Visible: Exposing Time Theft to Optimize Work & Flow. This exercise includes four useful metrics—all on one sheet—to help people see metric trends over time and understand how to become more predictable. TIME: 45–60 minutes PURPOSE: To discover what lead time, throughput, change failure rate (CFR), and probabilistic percentiles are by performing themby hand, and to learn what each … [Read more...]