So, you’re in an organization, running up against bureaucratic impediments when you try to do what you’re pretty sure is the right thing. Perhaps you’re leading a digital transformation and your company’s bureaucracy is resisting change, fighting to lock in ways of doing things that belong to the days before the Paleolithic era. You’re up against a vast leviathan of a bureaucracy. What should you do? Like many business and technology authors, I’m going to tell you a bunch of stuff based on my … [Read more...]
How to Fix Bureaucracy
This post is an excerpt from Mark Schwartz's The (Delicate) Art of Bureaucracy. There are three things we must do to eliminate bureaucracy’s Kafkaesque aspects. We must make it lean by removing waste and shrinking lead times. We must make it capable of learning; that is, changing as the environment changes and as better ways are found to accomplish goals. And we must make it enabling—that is, helpful as a way to get things done rather than a no-saying, gatekeeping, troll-controlled … [Read more...]
The Good and The Bad of Bureaucracy
This post is adapted from Mark Schwartz's The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. In a previous post I revealed how IT is the biggest, baddest bureaucrat on the block. But to overcome bureaucracy, we need to separate those of its aspects that are problematic from those that are not, and focus our efforts on the former. We must disengage from the metaphysical pathos and reengage in a particular way. Let's now identify the … [Read more...]
Making Bureaucracy Lean, Learning and Enabling
This post is a transcript of Mark Schwartz's DevOps Enterprise Summit- London 2020 presentation. Hi everyone. My name is Mark Schwartz. I'm an enterprise strategist with Amazon Web Services. I think I've spoken at every one of these DevOps Enterprise Summits since 2014, so I hope you're not getting tired of me yet. I think some of you might also have read one or more of my books. There's The Art of Business Value, A Seat at the Table, and War and Peace and IT. And the exciting … [Read more...]
IT: The Biggest, Baddest Bureaucrats
This post is an excerpt of Mark Schwartz's The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. IT Bureaucracy: Not Fooling Anyone Among the biggest, baddest, bullyingest bureaucrats in a large enterprise are the IT folks. Yes, us, the very IT folks who so hate bureaucracy when we find it imposed on us. Your password, we say, must be in a format that guarantees you’ll never remember it, and you must change it every few … [Read more...]
