The COVID-19 pandemic of 2020 and beyond has ushered in a new remote-first world for IT along with most other departments in the business. But many organizations have struggled to catch up with new tooling and ways of working. While some companies have embraced this new reality—ditching their expensive downtown offices and telling staff they can work from home permanently—many more organizations are discovering for the first time that the physical office was covering up poorly defined teams and … [Read more...]