This post is adapted from Mark Schwartz's The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. In a previous post I revealed how IT is the biggest, baddest bureaucrat on the block. But to overcome bureaucracy, we need to separate those of its aspects that are problematic from those that are not, and focus our efforts on the former. We must disengage from the metaphysical pathos and reengage in a particular way. Let's now identify the … [Read more...]
Announcing The (Delicate) Art of Bureaucracy
I’m excited to announce the publication of my fourth book, The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. Despite the whimsical title, it’s about a critical concern of enterprises transitioning to the cloud and trying to thrive in the digital economy. From my meetings with enterprise AWS customers, I know that bureaucracy is often an impediment to digital transformation. It acts to slow down or prevent innovation and adaptation. It … [Read more...]
Making Bureaucracy Lean, Learning and Enabling
This post is a transcript of Mark Schwartz's DevOps Enterprise Summit- London 2020 presentation. Hi everyone. My name is Mark Schwartz. I'm an enterprise strategist with Amazon Web Services. I think I've spoken at every one of these DevOps Enterprise Summits since 2014, so I hope you're not getting tired of me yet. I think some of you might also have read one or more of my books. There's The Art of Business Value, A Seat at the Table, and War and Peace and IT. And the exciting … [Read more...]
IT: The Biggest, Baddest Bureaucrats
This post is an excerpt of Mark Schwartz's The (Delicate) Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. IT Bureaucracy: Not Fooling Anyone Among the biggest, baddest, bullyingest bureaucrats in a large enterprise are the IT folks. Yes, us, the very IT folks who so hate bureaucracy when we find it imposed on us. Your password, we say, must be in a format that guarantees you’ll never remember it, and you must change it every few … [Read more...]
Three Innovative Funding Models to Enhance DevOps
Adapted from War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz. The traditional project plan tries to manage risks by itemizing them in a register and proposing a mitigation plan for each one. Risks are mitigated to the extent necessary to bring the plan back into line—in other words, to adjust the initiative so the initial business case and plan are maintained. But the uncertainties in the IT domain go deeper—it might be that … [Read more...]
The 3 Real Risks Every Project Manager Should Focus On
Adapted from War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz. It turns out that people are pretty terrible at assessing probabilities and risk. In my last book, A Seat at the Table, I cited several examples to make this point—examples that I love because even knowing the right answer I still can’t convince myself it is right. The first example had to do with the TV game show Let’s Make a Deal, in which the contestant is asked … [Read more...]
Quick Guide to DevOps for the Non-IT Business Leader
Adapted from War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz. What is DevOps 1) Small Teams of T-Shaped People DevOps is practiced in small teams, say five to nine people. Small teams can communicate among themselves face-to-face, thereby avoiding the overhead of passing around and perfecting documents. Each team is cross-functional, with skills in software development, testing, infrastructure engineering, operations, and … [Read more...]
The Battle of Borodino: Business as a Complex Adaptive System
Adapted from War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz. In War and Peace, Tolstoy writes of the battle of Borodino, in which Napoleon (sort of) defeats Russia and wins the opportunity to watch Moscow burn, though not much more. The day before the battle, he walks the battlefield and gives his commanders orders for the disposition of the troops—orders which are, for the most part, ignored. During the battle, he stands in … [Read more...]
Unlock Your Enterprise’s Digital Transformation by Changing Your Relationship with Technologists
Adapted from War and Peace and IT: Business Leadership, Technology, and Success in the Digital Age by Mark Schwartz. Leaders of digital transformations often look around their organizations and see heads nodding. Everyone seems to agree that change is needed to survive in the digital age. Everyone understands that it’s urgent and that there is a risk of being disrupted if the company doesn’t transform quickly enough. Capital markets are demanding growth and innovation, while the board … [Read more...]
Guidance for Becoming a Modern Ops Professional
Adapted from the DevOps Enterprise Forum Guidance Paper Modernizing IT Operations in the Age of DevOps by Josh Atwell, Jason Cox, Damon Edwards, Ron Forrester, Jayne Groll, Mark Imbriaco, Mark Schwartz, and Scott Willson. DevOps adoption continues to rise as enterprises migrate to the cloud as part of their digital transformation initiatives. The combination of DevOps and cloud infrastructure is disrupting the traditional job expectations of enterprise infrastructure and operations (I&O) … [Read more...]
