Edward Deming is often referred to as the father of quality and his ideas laid much of the groundwork are for what is today called Six Sigma. If the story ended there it would be terrifically interesting, but actually not as interesting as the complete story.  I would argue that Dr Deming’s greatest contribution to the 20th century was his insight into the hearts and minds of humans.  By creating a unique fusion of science and human engineering he left a profound impact on modern “management”.  … [Read more...]