Tactics for Leading Change

By Courtney Kissler, Eric Passmore, Jeff Gallimore, Jeff Robke, Nicole Forsgren, Paula Thrasher, Pauly Comtois, Raphael Garcia, Rosalind Radcliffe, Ross Clanton, Scott Nasello, Scott Willson, Robyn Crummer Olson

Evaluating What DevOps Patterns and Practices Would Work Best for Your Enterprise

Description
Details

If you are leading a DevOps transformation, a large part of your success will come from your ability to lead change at different levels in the organization.

Achieving these changes will be hard, time-consuming, and require persistence but are worth the effort when your organization begins reaping the benefits from the transformation.

This paper explores a variety of tactics that can be used to help achieve the mindset changes required and influence behavior and actions.

Publication Date October 1, 2016
Pages 58

Description
This paper explores a variety of tactics that can be used to help achieve the mindset changes required and influence behavior and actions.
Details
- Publication Date October 1, 2016
- Pages 58

Features

Practical Guidance
Provides clear, practical guidance on how to lead a DevOps transformation in large enterprise organizations.
Expert Authors
This paper is written by experienced leaders who have led their own successful leadership transformations within large enterprise organizations.
All Levels
Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.
Clear Tactics
This paper identifies clear tactics to use that have been proven to be effective at changing the current mindset of people at an organization to the target mindset.

About the Resource

If you are leading a DevOps transformation, a large part of your success will come from your ability to lead change at different levels in the organization.

Achieving these changes will be hard, time-consuming, and require persistence but are worth the effort when your organization begins reaping the benefits from the transformation.

This paper explores a variety of tactics that can be used to help achieve the mindset changes required and influence behavior and actions.

Courtney Kissler

Eric Passmore

Jeff Gallimore

Jeff Robke

Nicole Forsgren

Paula Thrasher

Pauly Comtois

Raphael Garcia

Rosalind Radcliffe

Ross Clanton

Scott Nasello

Scott Willson

Robyn Crummer Olson

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Courtney Kissler

Courtney Kissler is senior vice president of Customer & Retail Technology for Starbucks. In this role, Courtney is responsible for delivery and performance across all retail platforms, including point of sale (POS) and store networks. She also drives transformational programs such as next-generation technology in Starbucks stores all over the world. Courtney’s engineering teams are responsible for extending customer digital engagement through world-class web and mobile experiences, supported by modern scalable cloud platforms and integrated services to build innovative solutions and enable business capabilities across the global Starbucks enterprise. Courtney returned to Starbucks in 2023 after serving as Chief Technology Officer and Senior Vice President of Technology at Zulily, and as the Vice President of Global Technology at Nike, where she was accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. Courtney also led Nike’s Global Supply Chain, Fulfillment and Logistics teams, and drove transformation across the supply chain ecosystem. Courtney was vice president of Retail Technology at Starbucks from 2016-2017, where she led global POS and retail store technology experiences. In all her leadership roles, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. She grew up in Spokane, Washington and moved to Seattle in 1997 after graduating from Eastern Washington University in Cheney, Washington with a bachelor’s degree in computer information systems and a minor in computer science.

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Eric Passmore

CTO and Entepreneur

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Jeff Gallimore

Chief Technology and Innovation Officer, Co-Founder at Excella

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Jeff Robke

Senior Product Manager, Slack Connect

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Nicole Forsgren

Nicole Forsgren, PhD, is Partner at Microsoft Research. She is author of the Shingo Publication Award-winning book Accelerate, and is best known as lead investigator on the largest DevOps studies to date. She has been a successful entrepreneur (with an exit to Google), professor, performance engineer, and sysadmin. Her work has been published in several peer-reviewed journals.

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