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Immersion Course

Making Work Visible Core Concepts

Instructor: Dominica Degrandis


- About the Instructor

Dominica Degrandis

Dominica DeGrandis is the foremost expert in Kanban Flow within the IT industry today. Her work has shown working IT teams how effectively improve workflow and optimize throughput to produce the best result throughout the value stream. Her passion involves the use of visual cues and transparency across teams and organizations to reveal mutually critical information. As Director of Training & Coaching at LeanKit, Dominica combines experience, practice and theory to help teams level up their capability. She blogs at and tweets at @dominicad.

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- What you'll learn
  • Visibility

    Better understand your workflow and find the inefficiencies in your organization.

  • Exercises

    This course includes three exercises to help you implement the learnings.

  • On-demand

    Participate at your own pace and at the time that works best for you.

- Course Details
Dominica DeGrandis
8 lesson videos and 2 exercise videos
1hr, 59min
1 week
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
Making Work Visible Core Concepts
Workflow Management; Team Management
Read Making Work Visible, download course workbook, watch videos, do exercises from videos, book, and workbook.
- Video Introduction
- Lesson Plan

Course Overview

In this Immersion Course, Dominica DeGrandis, renowned authority on flow efficiency, dives into the fundamentals needed to better understand your workflow and, thus, find the inefficiencies in your organization. Using easy to follow lessons, Dominica shows how making work visible, value stream management, and flow metrics can affect change in your organization.

Lesson 1, Part I

Making Work Visible

This lesson dives into the primary concepts and goals for this course, covering everything from why the brain works best with visual cues to how to think about the workflow in your value stream. In this lesson, Dominica shows why making work visible matters for individuals, teams, and organizations.

Exercise 1

Value Stream Canvas

Dominica will show how to make work visible using a value stream canvas.

Lesson 1, Part II

Five Thieves of Time

Dominica introduces the Five Thieves of Time: Too Much Work-In-Progress, Unknown Dependencies, Unplanned Work, Conflicting Priorities, and Neglected Work.

Lesson 2

Time Thief Too Much WIP

In this lesson, Dominica delves into WIP (work-in-progress) and how having too much WIP impacts the quality of work and healthy working environments. The goals include learning about time theft, too much WIP, understanding the impacts of too much WIP on teams and individuals, and learning how to use enabling constraints to help people manage too much WIP.

Lesson 3, Part I

Time Thief Invisible Dependencies

This lesson sets you up to influence others by showing how to better see dependencies in a way that will trigger necessary conversations for change on time theft and invisible dependencies. The goals for this lesson include learning how to identify time theft and invisible dependencies, and learning how to communicate the impacts to others, including your boss. Dominica also shines a light on the causes of dependencies and the multidimensional paths that help reduce the negative impacts of dependencies.

Exercise 3

Dependency Matrix

Using a role-based dependency matrix, Dominica teaches you how to find the dependencies in your value stream based on specialization.

Lesson 3, Part II

Cooper's Coop

In Part II of Lesson 3, Dominica highlights how the customer experience can be impacted by invisible dependencies through her Cooper’s Coop example. This is a step-by-step guide on how to think about dependencies in your product value stream.

Lesson 4

Time Thief Unplanned Work

In this lesson, Dominica discusses the role that unplanned work has in your workplace and how it steals your time. The goals for this lesson include defining unplanned work and developing an agreed upon way to talk about it, as well as the tools that will help you track time theft and unplanned work.

Lesson 5

Time Thief Conflicting Priorities 2

Getting priorities in order is a complex problem to tackle. In this lesson, Dominica discusses time theft, conflicting priorities, and how to manage them. Learn the signs and symptoms of conflicting priorities and why managing work by product (versus project) helps teams focus on one priority at a time.

Lesson 6

Time Thief Neglected Work

In this final lesson of the course, Dominica discusses the role that neglected work has in your workflow and how it steals time. The goals in this lesson include defining neglected work, identifying what kind of work is most often neglected, the cost of neglected work, and ways to manage revenue protection work.

- Testimonials

"Loved the course, having read the book and am delivering a summary at work including the practical exercises which is being well received!"

Seamus Connolly

Agile Transformation Coach, AXA Partners

"Overwhelmed and overworked? No time to make things better? Step one: make work visible. I’m so excited to check out this new 2 hour virtual course by the folks who literally wrote the book on creating high performing tech teams."

Adrienne Shulman

VP of Global Business Operations & Systems, Cornerstone OnDemand

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  1. About the Instructor
  2. What You'll Learn
  3. Course Details
  4. Video Introduction
  5. Lesson Plan
  6. Testimonials
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