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Seven Well-Defined Incident Response Triggers
While complete outages are still a key trigger for response, degraded service is considered incredibly impactful in the minds of consumers. As part of the new Incident Management Framework proposed in this white paper, organizations need to identify and remediate potential issues before customers are aware there is a problem. Both the business and the […]
Creating an Operational Masterpiece: How a COVID-19 Mass Vaccination Clinic Took Shape
In the following excerpt from Episode 19 of The Idealcast, Gene Kim and Steven Spear interviewed Trent Green, SVP and COO of Legacy Health, on how he and his team used iterative problem solving to vaccinate 8,000 people a day at Oregon’s largest mass vaccination clinic. Key learnings from this excerpt include the idea that […]
Building an Incident Management Response Team
When many organizations are faced with an incident, the lack of clear roles and responsibilities among the teams leads to poor collaboration, communication, and work overload. This in turn leads to missed tasks, redundant work, loss of information, delays, and frustration within the team. Without clear roles, incident response and resolution can be delayed, and […]
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The Idealcast Podcast
with Gene Kim
Conversations with experts about the important ideas changing how organizations compete and win.
DevOps Enterprise Summit Virtual - US
The conference for leaders of large, complex organizations.
Great physical conferences have an incredible magic. You learn from amazing talks, you’re surrounded by the best in the game, you find fellow travelers who face challenges similar to your own, and so much more. These often lead to lifelong relationships, and can even change your career.
Sooner Safer Happier
Jonathan Smart, business agility practitioner, thought leader, and coach, reveals patterns and antipatterns to show how business leaders from every industry can help their organizations deliver better value sooner, safer, and happier through high levels of engagement, inclusion, and empowerment.
The (Delicate) Art of Bureaucracy
NEW! Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy.