Overcoming Inefficiencies in Multiple Work Management Systems

Multiple work management systems that originate in functionally oriented silos or independent teams create long-term inefficiencies at the enterprise scale. As enterprises adopt Agile and DevOps, a mismatch between SDLC and ITIL practices, as well as tool silos, impedes both flow efficiency and work understanding within individual team and across teams. This paper focuses on helping enterprise practitioners and management leaders who have multiple work management systems that their teams deal with every day and who struggle to provide visibility to the work as well as an improvement model to make the work and systems better.