LLMs and Generative AI in the enterprise.
Inspire, develop, and guide a winning organization.
Understand the unique values and behaviors of a successful organization.
Create visible workflows to achieve well-architected software.
Understand and use meaningful data to measure success.
Integrate and automate quality, security, and compliance into daily work.
An on-demand learning experience from the people who brought you The Phoenix Project, Team Topologies, Accelerate, and more.
Learn how to enhance collaboration and performance in large-scale organizations through Flow Engineering
Learn how making work visible, value stream management, and flow metrics can affect change in your organization.
Clarify team interactions for fast flow using simple sense-making approaches and tools.
Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
Exploring the impact of GenAI in our organizations & creating business impact through technology leadership.
DevOps best practices, case studies, organizational change, ways of working, and the latest thinking affecting business and technology leadership.
The debate over in-office versus remote work misses a fundamental truth: high-performing teams succeed based on how they’re organized, not where they sit.
Leaders can help their organizations move from the danger zone to the winning zone by changing how they wire their organization’s social circuitry.
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
January 27, 2025
In 2025 and beyond, organizations that thrive will be those that effectively measure and demonstrate real business value, not just technical outputs. As highlighted in books like Sooner Safer Happier and outlined in the guidance paper Measuring Value: Navigating Uncertainty to Build the Right Thing for Our Customers and Our Business, the challenge isn’t just about measuring activity—it’s about connecting technology initiatives to meaningful business outcomes.
Value is inherently subjective and volatile – what matters to one stakeholder may be less important to another. Smart organizations recognize that business value typically falls into four key categories:
High-performing teams focus on three levels of measurement:
For example, rather than just tracking features shipped, measure:
Look at how customers actually use and benefit from your products/services. Track metrics like:
Connect technical work to business results through metrics like:
While not sufficient alone, also measure how effectively you deliver change:
The guidance paper emphasizes that effective value measurement requires:
Be mindful of these common pitfalls:
As emphasized in both DevOps research and recent case studies, high-performing organizations build a foundation of:
The path to outcome-driven technology organizations isn’t easy, but it’s essential for future success. Start by:
Jonathan Smart’s presentation at the 2022 DevOps Enterprise Summit discussed organizing for outcomes even more. He’ll share more insights into this topic in his forthcoming book with IT Revolution. Keep an eye out for more information.
As you look to the future, focus on measuring what truly matters – not just what’s easy to measure. Build the capabilities to connect technology work to business outcomes and create a culture that enables continuous learning and improvement.
Remember—the goal isn’t perfect measurement but rather continuous improvement in how we deliver and demonstrate value to our organizations and customers.
Managing Editor at IT Revolution working on publishing books and guidance papers for the modern business leader. I also oversee the production of the IT Revolution blog, combining the best of responsible, human-centered content with the assistance of AI tools.
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