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Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
Exploring the impact of GenAI in our organizations & creating business impact through technology leadership.
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The debate over in-office versus remote work misses a fundamental truth: high-performing teams succeed based on how they’re organized, not where they sit.
Leaders can help their organizations move from the danger zone to the winning zone by changing how they wire their organization’s social circuitry.
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
July 11, 2024
In a recent presentation at the 2024 Enterprise Technology Leadership Summit Virtual Europe, Jamie Hook, Director and DevOps Lead at Pfizer Digital, and Laura Tacho, CTO at DX, shared the story of Pfizer’s Future of Development program. This comprehensive initiative aims to transform the developer experience and foster a culture of innovation, enabling Pfizer to keep pace with its ambitious goal of changing one billion lives per year by 2027.
As one of the world’s largest pharmaceutical and biotechnology companies, Pfizer has experienced significant growth in its commercial digital function over the past decade. With a team scaling from around 100 people to over 3,000, maintaining a spirit of exploration and technical excellence became increasingly challenging. The organization faced issues such as outdated ways of working, increased vendor partner turnover, and a rapidly changing technological landscape, particularly in the realm of security.
Recognizing the need for change, Pfizer launched the Future of Development program to support its wider corporate ambition. The program’s vision statement, “Thriving and joyful tech teams, possibilities continuously explored, high standards, value and speed,” encapsulates the goal of creating an organization that attracts and empowers engineers, fosters continuous improvement, and delivers value efficiently.
Key Initiatives of the program include:
Implementing a program of this scale comes with its own set of challenges. Gaining momentum requires significant human investment, clear communication, and support from influencers at all levels of the organization. Establishing shared understanding, managing resistance to change, and intentionally curating the company culture are all critical aspects of the transformation process.
To assess the program’s impact, Pfizer employs a multi-level measurement approach, tracking metrics at the program, project, and developer experience levels. Early results show promising improvements, such as a 33% decrease in developer attrition risk, increased code quality and security, and enhanced delivery capabilities.
In the coming months, Pfizer aims to have training plans and content developed for all platforms, a new permissions model in place, and proactive secret and credential management tooling implemented. The organization also expects to see a continued increase in developer satisfaction and the successful placement of principal engineers in their new roles.
Pfizer’s Future of Development program is a testament to the company’s commitment to fostering innovation and empowering its technology teams. By transforming the developer experience and cultivating a culture of excellence, Pfizer is positioning itself to tackle the challenges of a rapidly evolving industry and ultimately achieve its goal of changing one billion lives per year. The lessons learned from this initiative serve as valuable insights for other organizations seeking to drive change and unlock the full potential of their technology teams.
Watch the full presentation in our video library here.
Sign up for the next Enterprise Technology Leadership Summit here.
Managing Editor at IT Revolution working on publishing books and guidance papers for the modern business leader. I also oversee the production of the IT Revolution blog, combining the best of responsible, human-centered content with the assistance of AI tools.
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