Many organizations are having trouble rolling out OKRs or objectives and key results, especially when top leaders overreach into the planning process using OKRs to bludgeon their favorite project or feature into the plan. Dr. Mik Kersten, Founder and CEO of Tasktop, talked at the recent DevOps Enterprise Summit about his seven years of experience using OKRs and what he's seen go right and wrong in large complex organizations. You can watch his full presentation here. I've now had eight years of … [Read more...]
Get Started with Team Topologies in 8 Steps
Every organization begins their Team Topologies journey from a different place. While there are myriad ways to apply the practices and principles in Team Topologies, it can be useful to have a simple guide you or your managers can refer to as you begin mapping out your transformation. The authors of Team Topologies have created one possible path below, allowing you to easily share and communicate the process with members of your team and the wider company. (Also, if you haven't read the book … [Read more...]
Westrum’s Organizational Model in Technology Organizations
This post was adapted from Chapter 3 of Accelerate: the Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations by Nicole Forsgren, PhD, Jez Humble, and Gene Kim. --- It is practically a truism in DevOps circles that culture is of huge importance. However, culture is intangible; there exist many definitions and models of culture. Our challenge was to find a model of culture that was well-defined in the scientific literature, could be measured … [Read more...]
Measure Software Delivery Performance with Four Key Metrics
This post has been adapted from Accelerate: The Science of Lean Software and DevOps by Nicole Forsgren, PhD, Jez Humble, and Gene Kim. There are many frameworks and methodologies that aim to improve the way we build software products and services. We wanted to discover what works and what doesn’t in a scientific way, starting with a definition of what “good” means in this context. This post presents the four key metrics to measure software delivery performance. MEASURING SOFTWARE DELIVERY … [Read more...]
The IT Leader’s Place in the Business
This post was is an excerpt from the book A Seat at the Table: IT Leadership in the Age of Agility by Mark Schwartz. In the Agile world, senior IT leadership, and the CIO in particular, must look at their jobs in a new way if they want to secure a seat at the table. A few of the critical characteristics of the new IT leadership role include: Driver of Outcomes Manager of Uncertainty Steward of Assets Contributor Influencer and Salesperson Orchestrator of Chaos Enabler Impediment … [Read more...]
Lack of Psychological Safety at Boeing
This post is an excerpt from the book Sooner Safer Happier: Antipatterns and Patterns for Business Agility by Jonathan Smart, with Myles Ogilvie, Zsolt Berend, and Simon Rohrer. 787 Dreamliner Factory, North Charleston, South Carolina Cynthia Kitchens was a quality manager at the Boeing North Charleston factory, which makes the 787 Dreamliner. According to an investigation by the New York Times in 2019, Kitchens said that her superiors penalized her in performance reviews and berated her on … [Read more...]
Minimize Team Cognitive Load to Increase Flow
The team is the fundamental means of delivery at organizations. But organizations also need to ensure that the cognitive load on a team is not too high. A team working with software systems that require too high of a cognitive load cannot effectively own or safely evolve the software. In this post, we will identify ways in which the cognitive load on teams can be detected and limited in order to safely promote fast flow of change. First, let's look at how to measure cognitive load. Measure … [Read more...]
Team Cognitive Load
When we talk about cognitive load, it’s easy to understand that any one person has a limit on how much information they can hold in their brains at any given moment. The same happens for any one team by simply adding up all the team members’ cognitive capacities. What is Cognitive Load Cognitive load was characterized in 1988 by psychologist John Sweller as “the total amount of mental effort being used in the working memory.” Sweller defines three different kinds of cognitive load: Intrinsic … [Read more...]
Optimize Your Time with The Balanced Calendar
What prevents you from getting work done? One of the top answers is too many meetings! Too many interruptions, meetings, and tools overburdens workers and can lead to burn out. In this post, we visit Dominica DeGrandis's advice for creating a balanced calendar to optimize your time. Too Many Meetings A calendar full of meetings leads to little time to complete actual work. We double book, triple book, and even quadruple book our time. Dominica DeGrandis describes three common types of … [Read more...]
Bonus Interview with Jonathan Smart on Sooner Safer Happier
Gene: You use the Cynefin model to frame a picture of everything from known knowns to unknown unknowns. What about this model is essential to the necessary mindset shift and business success in the digital age? Jon: I find Cynefin, a sense-making model, to be a great frame of reference for optimizing the approach to the work, to the domain of the work. Cynefin articulates five domains. Within the Clear domain, there are known-knowns. There is best practice.The relationship between cause and … [Read more...]
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