This post is an excerpt from the paper Accelerating Shared Services: How to Make Shared Services Suck Less by Charlie Betz, Scott Prugh, Erica Morrison, Scott Nasello, Adam Zimman, Damon Edwards, and Randy Shoup (with contributions from Julia Harrison). When defined and operated well, shared services teams can provide substantial efficiency and leverage to organizations. It is hard to imagine a large organization that does not centralize broadly useful capabilities. They are a legitimate … [Read more...]
VOICE: Applying an Agile Mindset to Organizational Agility
This post is an excerpt from Sooner Safer Happier: Antipatterns and Patterns for Business Agility by Jonathan Smart, with Zsolt Berend, Myles Ogilvie, and Simon Rohrer. Taking a one-size-fits-all approach does not optimize outcomes for the infinite unique contexts in organized human endeavor. Instead, find your unique VOICE and use it. You Have a Unique VOICE: Use It The alternative to imposing one set of prescriptive practices across an organization without considering the many unique … [Read more...]
Announcing The DevOps Handbook Second Edition
We're delighted to announce that over the last year we've been hard at work updating the iconic The DevOps Handbook! Originally written over the span of five years, authors Gene Kim, Jez Humble, Patrick Debois, and John Willis created the go-to guide for embarking on a DevOps transformation in any industry. Since the original publication in 2016, the book has gone on to sell more than 250,000 copies and be translated into 11 languages. As the five year anniversary approached, we decided it was … [Read more...]
Test-Driven Development for People: The Art of Conversation
This post is an abridged excerpt from Agile Conversations: Transform Your Conversations, Transform Your Culture. In his book, Kent Beck says that Test-Driven Development (TDD), the practice of writing a test concurrently with the code it exercises, gives him “a sense of comfort and intimacy.” That is exactly the feeling we want you to have during the Trust Conversation, and the tool to help you achieve it is the Ladder of Inference, another concept from Chris Argyris and colleagues in the book … [Read more...]
Six Papers for DevOps Transformation Leaders
Mythbusting DevOps in the Enterprise Addressing Culture and Leadership Aspects during Transforming The DevOps movement has been primarily driven by practitioners, which is why we’ve ended up with such success at the practice level. As success and awareness have risen, we’ve now seen new challenges and questions around the path to success and applicability for larger organizations. Some have done this very well, others are struggling, and others yet have no idea where to start. This paper focuses … [Read more...]
Breaking the Change Management Barrier
This post is an excerpt of the Breaking the Change Management Barrier whitepaper by Ron Forrester, Sr., Jayne Groll, Chris Hill, Dr. Steve Mayner, Erica Morrison, Scott Nasello, Scott Prugh, and Rosalind Radcliffe. During an era of rising regulation and linear, waterfall software development, enterprises adopted a rigorous approach to IT’s change-management process in order to regulate releases into production systems and demonstrate auditable Information Technology (IT) controls. (For the … [Read more...]
Framework for Incident Management: Prepare, Respond, Review
Learn to improve your organization's incident management with this framework for incident management: Prepare, Respond, Review. In this post, based on the white paper A Framework for Incident Response, Assessment, and Learning, by Shaaron A. Alvares, Josh Atwell, Jason Cox, Erica Morrison, Scott Prugh, and Randy Shoup, we present fresh incident management framework to help you improve your overall organizational response to incidents. In the white paper this framework is broken down into a … [Read more...]
What is GitOps?
By Cornelia Davis, Chris Hill, Dwayne Holmes, Tom Limoncelli, and Gail Murphy There isn't really clarity in the industry as to what GitOps is. After two days of discussion and consensus building at the 2021 DevOps Enterprise Forum, a team of experts came to the following conclusion: GitOps supports the DevOps agenda in a particularly effective manner (where Git is the interface for operational actions). But that's only the very highest level definition. The following post lays out a brief … [Read more...]
Kessel Run: The US Air Force’s Digital Journey in 12 Parsecs or Less
Kessel Run is an effort of the US Air Force to build software using principles from DevOps, deploying multiple times per day to support the multiple people who depend upon them. At the 2020 DevOps Enterprise Summit Las Vegas-Virtual, Adam Furtado explored their amazing transformation. Their story begins in October of 2015 when the US military struck a Doctors Without Borders hospital in Afghanistan, believing it to be an enemy stronghold. Afghan commandos were under fire and the US needed to … [Read more...]
Better Ways of Working at Nationwide Building Society
Nationwide Building Society is the world’s largest building society, with 16 million members. In 2020, Patrick Eltridge, Chief Operating Officer, and Janet Chapman, Mission Leader, discussed their continued journey to better ways of working at the DevOps Enterprise Summit London-Virtual. As a larger, older organization, Nationwide faces a number of challenges. As Patrick Eltridge puts it, they are part of a “hyper fluid and hyper competitive environment.” Like many organizations, they started … [Read more...]
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