This post is an excerpt of the Breaking the Change Management Barrier whitepaper by Ron Forrester, Sr., Jayne Groll, Chris Hill, Dr. Steve Mayner, Erica Morrison, Scott Nasello, Scott Prugh, and Rosalind Radcliffe. During an era of rising regulation and linear, waterfall software development, enterprises adopted a rigorous approach to IT’s change-management process in order to regulate releases into production systems and demonstrate auditable Information Technology (IT) controls. (For the … [Read more...]
Zone Management: Four Frameworks for Portfolio Management
In the final installment of our portfolio management series, we'll look at the four zone management framework. Segmenting and Categorizing to Prioritize Investments and Tailor Approach The challenge for well-established, successful companies is to free their company’s future from the pull of their legacy operating models and cultures. Part of this change involves moving from a traditional, hierarchical, vertically structured operating model to a cross-functional, cross-business, horizontally … [Read more...]
Cynefin: Four Frameworks of Portfolio Management
In this edition of our Four Frameworks of Portfolio Management series, we'll look at sense making approaches to portfolio management, specifically how to use the Cynefin framework for this purpose. Sense Making Approaches During an era of disruption and massive change, business leaders should use multiple cognitive models to evaluate their strategic positioning. Leaders need multiple approaches that help them create opportunities to avoid making the wrong decisions. When trying to make portfolio … [Read more...]
Predictive Metrics: Four Frameworks for Portfolio Management
Now that we've looked at historical data, let's turn to predictive metrics for portfolio management. In this edition of our Four Frameworks of Portfolio Management series, we'll take the predictive qualities of The Flow Framework and more to predict next steps. Considering Leading Indicators to Inform Future Results To thrive in times of technological disruption and economic uncertainty, organizations depend on their ability to adapt quickly to a changing market environment by rapidly evolving … [Read more...]
Historical Performance: Four Frameworks for Portfolio Management
The first framework we'll look at as part of our Four Frameworks of Portfolio Management series is historical performance metrics as an indicator of future performance. Evaluating Historical Revenue Growth and Profitability When evaluating a portfolio of investments, it helps to review historical performance and leading indicators. In this section, we will discuss how to illustrate an effective historical view of a company’s portfolio. When assessing past performance, it is important to evaluate … [Read more...]
Transforming Your Business to Compete in the Age of Disruption
This post is based on the 2020 DevOps Enterprise Forum paper Four Frameworks for Portfolio Management by Yvette Hatton, Chris Hill,Dwayne Holmes, Ken Kennedy, Jabe Bloom, Mik Kersten, Peter Moore, Nithya Ruff, and John Willis. Disruption comes in many forms. Technological advances make current products and ways of working antiquated or obsolete. Global pandemics can permanently alter industries and methods of conducting business. Evolving societal preferences change the way consumers engage … [Read more...]
The Post-Incident Review
Once an incident is resolved, there is a tendency to move on and go back to normal daily work. This is a missed opportunity to gather critical learnings and understand true system behavior as well as process and system breakdowns. As part of the new Prepare/Respond/Review Incident Management Framework, conducting effective post-incident reviews and taking clear actions based on those review is essential. Post-Incident Reviews Post-incident reviews are a key component of an organization’s … [Read more...]
Using Swarming for Incident Response
The traditional model of incident management using ticket handling progresses a ticket through multiple tiers: L1, L2, L3. This model creates queues that elongate response times and create ticket handoffs, which loses vital context with each group. In complex systems and failures, the ticket is delayed in getting to the correct responders. The end result is long response times and customer frustration. In the new Prepare/Respond/Review Incident Management Framework, we advise against using this … [Read more...]
Seven Well-Defined Incident Response Triggers
While complete outages are still a key trigger for response, degraded service is considered incredibly impactful in the minds of consumers. As part of the new Incident Management Framework proposed in this white paper, organizations need to identify and remediate potential issues before customers are aware there is a problem. Both the business and the incident-response team also require better visibility into the business impacts of service outages and degradation. Identifying Incidents To help … [Read more...]
Building an Incident Management Response Team
When many organizations are faced with an incident, the lack of clear roles and responsibilities among the teams leads to poor collaboration, communication, and work overload. This in turn leads to missed tasks, redundant work, loss of information, delays, and frustration within the team. Without clear roles, incident response and resolution can be delayed, and the quality of response for the team and the customer is poor. As part of the Prepare/Respond/Review Incident Management Framework, the … [Read more...]
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