This study focuses on a Fortune 100 apparel/sportswear enterprise that had success incubating their model and is currently in the scaling stage of enterprise product transformation. It follows the Seven Domains of Transformation as laid out in this previous post. Transformation Implementation This enterprise started incubating their transformation in their digital and customer-facing portfolios. They had strong leadership there that had previous experience moving to a product-centric model and … [Read more...]
Taking a Fresh Look at Enterprise Business Systems
A group of industry experts tackled the challenge of ERP updating as part of the 2020 DevOps Enterprise Forum. This team (Pat Birkeland, Adrian Cockcroft, Damon Edwards, Chris Kernaghan, Courtney Kissler, Scott nasello, Ron Olshausen, and Jim Sherwin) was primarily trying to offer guidance to enterprises about how they may think about the impact that digital transformation (DevOps, Lean, etc.) is placing on incumbent business systems (such as ERPs and middleware) within their integrated … [Read more...]
Complexity: The Enemy of Agility and Execution
As companies race to adopt new cloud computing technologies and systems to effectively compete as digital enterprises, they quickly discover that with new systems, applications, and processes comes monumental new complexity. At a fundamental level, legacy systems of record, which are critical to running core operating functions, like Finance, ERP, CRM, and HR were not designed to seamlessly connect with key systems of engagement or systems of intelligence used to create sustainable customer … [Read more...]
Project to Product Transformation Case Study: Fortune 100 Retail Enterprise
This study focuses on a Fortune 100 retail enterprise that demonstrated sustained progression through the three stages of enterprise product transformation. Transformation Implementation Their journey began with grassroots experimentation in a small number of technology teams within the digital and API platform organizations. As initial success was seen in this experimentation, they also spanned their new practices across a few mainframe and monolithic applications. The initial focus of the … [Read more...]
Making a Case for Continuous Improvement
The Constant Need for Change Many organizations often unknowingly exhibit complacency and only incorporate significant change when a crisis or imminent threat emerges. This is especially true in organizations that have had success in the past. In this excerpt of the Change in a Successful Organization whitepaper from Michael Winslow, Tamara Ledbetter, Adam Zimman, John Esser, Tim Judge, and Carmen DeArdo, we'll explore how to answer the following questions without a crisis: How do you create … [Read more...]
Learning Culture vs. Compliance Culture
An Excerpt from Episode 15 of The Idealcast with Guest Admiral John Richardson Gene Kim: I think we've all witnessed situations where an organization that once exhibited dynamic learning characteristics, well, they start to calcify. When I attended Dr. Steve Spear's workshop at MIT in 2014, I loved the way he cast the US space program in the 1960s as one of fundamental dynamic learning. I recently read Gene Kranz' book, Failure Is Not an Option. And I love the way he described his role in it, a … [Read more...]
Project to Product Transformation Case Study: Global Media Service Provider
The case concerns a multinational corporation providing business support systems via a SaaS model (SaaS-based multi-tenant back end). Their most important product is customer care systems to large service companies in the healthcare and telecommunications markets. The company is by design product-centric (workforce management, customer care, billing, order management, messaging). It is heavily standardized, but products are customized for larger customers. This foundation made the scaling and … [Read more...]
Announcing Season 2 of The Idealcast with Gene Kim
I loved Season 1 of the The Idealcast because it was a way to further learn from some of the people I admire most within the DevOps Enterprise community. It has really helped me clarify, in my own mind, why organizations work the way they do—both in the ideal and not ideal—and what the conditions are to really enable greatness Season 2 is going to be incredible because it includes guests from outside the DevOps Enterprise community whose work I truly admire. We’ll hear from Admiral John … [Read more...]
Culture and Leadership: The Seven Domains of Transformation
This is part of our Seven Domains of Transformation series, which has been adapted from the Project to Product Transformation white paper by Ross Clanton, Amy Walters, Jason Zubrick, Pat Birkeland, Mik Kersten, Alan Nance, and Anders Wallgren. You can download and read the white paper in its entirety here. Why Is Culture and Leadership Important? A product-centric operating model requires high levels of empowerment, collaboration, and experimentation. As Peter … [Read more...]
Architecture: The Seven Domains of Transformation
Why Is Architecture Important? Architecture exists within applications, solutions, and the enterprise, whether time, effort, and resources are allocated to it or not. Architectures evolve over time just like most processes and organizational priorities. To enable delivery teams to operate at their highest velocity and remove as many impediments as possible, a focus on architectural improvement and streamlining your product delivery capabilities is crucial. You must ensure that the transformation … [Read more...]
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