This post is an excerpt of the Breaking the Change Management Barrier whitepaper by Ron Forrester, Sr., Jayne Groll, Chris Hill, Dr. Steve Mayner, Erica Morrison, Scott Nasello, Scott Prugh, and Rosalind Radcliffe. During an era of rising regulation and linear, waterfall software development, enterprises adopted a rigorous approach to IT’s change-management process in order to regulate releases into production systems and demonstrate auditable Information Technology (IT) controls. (For the … [Read more...]
How to DevOps the Hell Out of Your Covid Crisis
Sir Winston Churchill is credited for saying, never waste a good crisis. And there are few industries that experienced more existential crises due to the global pandemic than the travel and hospitality industries. In this presentation from Pieter Jordaan, Group Chief Technology Officer, Technology Transformation at TUI, shares one of the most remarkable stories of how an organization was able to use a global pandemic as a way to radically transform their organization, and also accelerate their … [Read more...]
OKRs & DevOps: From Micromanagement Misery to Finding Flow
Many organizations are having trouble rolling out OKRs or objectives and key results, especially when top leaders overreach into the planning process using OKRs to bludgeon their favorite project or feature into the plan. Dr. Mik Kersten, Founder and CEO of Tasktop, talked at the recent DevOps Enterprise Summit about his seven years of experience using OKRs and what he's seen go right and wrong in large complex organizations. You can watch his full presentation here. I've now had eight years of … [Read more...]
Zone Management: Four Frameworks for Portfolio Management
In the final installment of our portfolio management series, we'll look at the four zone management framework. Segmenting and Categorizing to Prioritize Investments and Tailor Approach The challenge for well-established, successful companies is to free their company’s future from the pull of their legacy operating models and cultures. Part of this change involves moving from a traditional, hierarchical, vertically structured operating model to a cross-functional, cross-business, horizontally … [Read more...]
Cynefin: Four Frameworks of Portfolio Management
In this edition of our Four Frameworks of Portfolio Management series, we'll look at sense making approaches to portfolio management, specifically how to use the Cynefin framework for this purpose. Sense Making Approaches During an era of disruption and massive change, business leaders should use multiple cognitive models to evaluate their strategic positioning. Leaders need multiple approaches that help them create opportunities to avoid making the wrong decisions. When trying to make portfolio … [Read more...]
Predictive Metrics: Four Frameworks for Portfolio Management
Now that we've looked at historical data, let's turn to predictive metrics for portfolio management. In this edition of our Four Frameworks of Portfolio Management series, we'll take the predictive qualities of The Flow Framework and more to predict next steps. Considering Leading Indicators to Inform Future Results To thrive in times of technological disruption and economic uncertainty, organizations depend on their ability to adapt quickly to a changing market environment by rapidly evolving … [Read more...]
Historical Performance: Four Frameworks for Portfolio Management
The first framework we'll look at as part of our Four Frameworks of Portfolio Management series is historical performance metrics as an indicator of future performance. Evaluating Historical Revenue Growth and Profitability When evaluating a portfolio of investments, it helps to review historical performance and leading indicators. In this section, we will discuss how to illustrate an effective historical view of a company’s portfolio. When assessing past performance, it is important to evaluate … [Read more...]
Transforming Your Business to Compete in the Age of Disruption
This post is based on the 2020 DevOps Enterprise Forum paper Four Frameworks for Portfolio Management by Yvette Hatton, Chris Hill,Dwayne Holmes, Ken Kennedy, Jabe Bloom, Mik Kersten, Peter Moore, Nithya Ruff, and John Willis. Disruption comes in many forms. Technological advances make current products and ways of working antiquated or obsolete. Global pandemics can permanently alter industries and methods of conducting business. Evolving societal preferences change the way consumers engage … [Read more...]
Incident Analysis: Your Organization’s Secret Weapon
This post has been adapted from Nora Jones' 2021 DevOps Enterprise Summit Virtual - Europe presentation. You can view the full presentation here. We've all had incidents. They're unexpected. They're stressful. And sometimes in management, there's inevitable questions that creep up. What can we do to prevent this from ever happening again? What caused this? Why did this take so long to fix? The organizations I've worked in, and the research that myself and my team have done in this … [Read more...]
Turning an Outage into a Powerful Learning Opportunity at CSG
An outage can be one of the most horrifying and stressful experiences for many tech organizations. Most ops engineers have at least a few horror stories in their pocket. But does an incident have to be this way? We've seen the proposed Incident Management Framework presented in a recent white paper and explored on our own blog. In this post, we share a case study of one organization that used some of these new methodologies to turn their biggest outage into powerful learning opportunity. The … [Read more...]
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