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How to Transform

By Jez Humble, Nicole Forsgren, Gene Kim

Supplemental Chapter to Accelerate.

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In Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations, Dr. Nicole Forsgren, Gene Kim, and Jez Humble describe how to measure software delivery performance and the capabilities that impact it. This supplemental chapter briefly describes how to help your organization begin adopting the ideas from Accelerate and the common obstacles to growing a culture of continuous improvement.

Every organization is constantly undergoing change. The questions are: What is the direction of that change, and what are the system-level outcomes? Is our organization better able to discover and serve its customers, and thus achieve its purpose? Does the organization’s business model and management of its people provide for long-term sustainability? When it seems as if things are not going to plan, it’s common for leaders to roll out a transformation program. However, such programs often fail to achieve their goals, sucking up large quantities of resources and organizational capacity.

In this chapter, we’ll discuss common failure modes of such transformation programs and how to execute a successful one.

  • Format PDF
  • Pages 12

About the Resource

In Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations, Dr. Nicole Forsgren, Gene Kim, and Jez Humble describe how to measure software delivery performance and the capabilities that impact it. This supplemental chapter briefly describes how to help your organization begin adopting the ideas from Accelerate and the common obstacles to growing a culture of continuous improvement.

Every organization is constantly undergoing change. The questions are: What is the direction of that change, and what are the system-level outcomes? Is our organization better able to discover and serve its customers, and thus achieve its purpose? Does the organization’s business model and management of its people provide for long-term sustainability? When it seems as if things are not going to plan, it’s common for leaders to roll out a transformation program. However, such programs often fail to achieve their goals, sucking up large quantities of resources and organizational capacity.

In this chapter, we’ll discuss common failure modes of such transformation programs and how to execute a successful one.

Jez Humble
Nicole Forsgren
Gene Kim
Jez Humble

Jez Humble

Jez Humble is the coauthor of Accelerate and The DevOps Handbook

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Nicole Forsgren

Nicole Forsgren

Nicole Forsgren, PhD, is Partner at Microsoft Research. She is author of the Shingo Publication Award-winning book Accelerate, and is best known as lead investigator on the largest DevOps studies to date. She has been a successful entrepreneur (with an exit to Google), professor, performance engineer, and sysadmin. Her work has been published in several peer-reviewed journals.

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Gene Kim

Gene Kim

Gene Kim is a Wall Street Journal bestselling author, researcher, and multiple award-winning CTO. He has been studying high-performing technology organizations since 1999 and was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019), and co-author of the Shingo Publication Award winning Accelerate (2018), The DevOps Handbook (2016), and The Phoenix Project (2013). Since 2014, he has been the founder and organizer of DevOps Enterprise Summit, studying the technology transformations of large, complex organizations.

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