In the first part of their journey, American Airlines set the stage for DevOps. Then they scaled across the entire business. In the third and final part of our American Airlines case study, we'll dive into three key success stories that exemplify what their transformation was able to accomplish. At the same time that America Airlines was scaling their transformation across the organization, the world was hit by the COVID-19 pandemic. Despite the challenges they were facing, they were able to … [Read more...]
Scaling DevOps across the Business: American Airlines’ DevOps Journey Part 2
As we learned in Part 1 of the American Airlines' DevOps transformation, their journey spanned several years. By year three they had realized that DevOps was really a bigger transformation than just a way of working in IT, it was a business transformation. How to Scale DevOps Across the Business Their next challenge became how to scale these new ways of working across the entire business, to accelerate and further execute their transformation and their learnings. They brought in Ross Clanton as … [Read more...]
Approaching Cruising Altitude: American Airlines’ DevOps Journey Part 1
A few years back American Airlines started on a journey that was originally focused on DevOps transformation within IT, but has continued to build momentum and evolve into a product delivery transformation encompassing the entire business. This series of posts presents a case study on their journey, based on their 2020 DevOps Enterprise Summit - Virtual presentation. Stop Making Excuses and Get Started In the beginning, American Airlines’ DevOps journey grew out of a series of questions. The … [Read more...]
Project to Product Transformation Case Study: Fortune 100 Apparel/Sportswear Enterprise
This study focuses on a Fortune 100 apparel/sportswear enterprise that had success incubating their model and is currently in the scaling stage of enterprise product transformation. It follows the Seven Domains of Transformation as laid out in this previous post. Transformation Implementation This enterprise started incubating their transformation in their digital and customer-facing portfolios. They had strong leadership there that had previous experience moving to a product-centric model … [Read more...]
Project to Product Transformation Case Study: Fortune 100 Retail Enterprise
This study focuses on a Fortune 100 retail enterprise that demonstrated sustained progression through the three stages of enterprise product transformation. Transformation Implementation Their journey began with grassroots experimentation in a small number of technology teams within the digital and API platform organizations. As initial success was seen in this experimentation, they also spanned their new practices across a few mainframe and monolithic applications. The initial focus of the … [Read more...]
Project to Product Transformation Case Study: Global Media Service Provider
The case concerns a multinational corporation providing business support systems via a SaaS model (SaaS-based multi-tenant back end). Their most important product is customer care systems to large service companies in the healthcare and telecommunications markets. The company is by design product-centric (workforce management, customer care, billing, order management, messaging). It is heavily standardized, but products are customized for larger customers. This foundation made the scaling and … [Read more...]
Retail DevOps Case Study: Rebuilding an Engineering Culture
Excerpted from the guidance paper DevOps Case Studies. Download the full paper here. Written by: Jim Stoneham, Paula Thrasher, Terri Potts, Heather Mickman, Carmen DeArdo, Thomas A. Limoncelli, and Kate Sage Technology Practices Journey This study focuses on the different phases of driving DevOps and rebuilding the engineering culture at a retailer. The retailer required a lot of technology and thousands of applications to support its business, and it had begun changing from a large … [Read more...]
DevOps Case Study: Agile Implementation in a Large, Regulated Industry
Excerpted from the guidance paper DevOps Case Studies. Download the full paper here. Written by: Jim Stoneham, Paula Thrasher, Terri Potts, Heather Mickman, Carmen DeArdo, Thomas A. Limoncelli, and Kate Sage Technology Practices Journey At this organization, the starting environment consisted of approximately eight thousand IT staff supporting two thousand applications for twenty business-facing IT areas. The delivery model being used was waterfall, with some established CI … [Read more...]
DevOps Case Study: DevOps and Moving to Agile at a Large Consumer Website
Excerpted from the guidance paper DevOps Case Studies. Download the full paper here. Written by: Jim Stoneham, Paula Thrasher, Terri Potts, Heather Mickman, Carmen DeArdo, Thomas A. Limoncelli, and Kate Sage Technology Practices Journey Yahoo Answers was created in 2006 as a place to share knowledge on the web and bring more knowledge to the Internet. It’s basically a big game: people compete to answer visitor questions, and the most approved questions help them work their … [Read more...]
