This post has been adapted from Nora Jones' 2021 DevOps Enterprise Summit Virtual - Europe presentation. You can view the full presentation here. We've all had incidents. They're unexpected. They're stressful. And sometimes in management, there's inevitable questions that creep up. What can we do to prevent this from ever happening again? What caused this? Why did this take so long to fix?  The organizations I've worked in, and the research that myself and my team have done in this … [Read more...]