This post is an abridged excerpt from Agile Conversations: Transform Your Conversations, Transform Your Culture. In his book, Kent Beck says that Test-Driven Development (TDD), the practice of writing a test concurrently with the code it exercises, gives him “a sense of comfort and intimacy.” That is exactly the feeling we want you to have during the Trust Conversation, and the tool to help you achieve it is the Ladder of Inference, another concept from Chris Argyris and colleagues in the book … [Read more...]