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Creating an Operational Masterpiece: How a COVID-19 Mass Vaccination Clinic Took Shape

June 11, 2021 by Gene Kim Leave a Comment

In the following excerpt from Episode 19 of The Idealcast, Gene Kim and Steven Spear interviewed Trent Green, SVP and COO of Legacy Health, on how he and his team used iterative problem solving to vaccinate 8,000 people a day at Oregon's largest mass vaccination clinic. Key learnings from this excerpt include the idea that organizations are really a collection of interdependent microsystems, that you can't improve a process until you stabilize a process, and sometimes you have to slow down to … [Read more...]

Filed Under: Case Studies, Leadership, The Idealcast Tagged With: covid-19, Gene Kim, idealcast, microsystems, operations, steve spear, the idealcast, trent green

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