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Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
DevOps best practices, case studies, organizational change, ways of working, and the latest thinking affecting business and technology leadership.
Just as physical jerk throws our bodies off balance, technological jerk throws our mental models and established workflows into disarray when software changes too abruptly or without proper preparation.
Sure, vibe coding makes you code faster—that’s the obvious selling point. But if you think speed is the whole story, you’re missing out on the juicy stuff.
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
February 26, 2026
As the “SaaS-pocalypse” narrative continues to dominate market sentiment in 2026, a critical question emerges: Did we actually learn the lessons of the last decade? The sudden volatility in the SaaS sector is driven by the rise of “vibe coding”—the ability for natural language prompts to generate functional code —which has led many to believe that the traditional software moat is dead.
However, history suggests we are on the verge of repeating a classic strategic error: mistaking the ability to create code for the capability to operate a business system. As organizations rush to build homegrown AI solutions, they risk ignoring the hard-won lessons that led to the firing of CEOs at GE, Ford, and P&G during the last wave of digital transformation, where 70% of such initiatives failed. The winners of the AI era will be those who remember the central principle of enterprise IT: Great companies build differentiation and buy commodities.
This rush to build often ignores the “Complexity Tax” inherent in custom software. Gartner research indicates that for custom-built systems, maintenance and personnel costs typically account for 70% to 85% of the Total Cost of Ownership (TCO) over a five-year period. While vibe coding commoditizes the initial creation of a script, it does not solve for the long-term complexity tax that consumes up to 40% of IT budgets, leaving companies with little room for actual innovation.
A look at the recent past reveals a pattern of “big bang” transformations that failed not because the technology didn’t work, but because companies tried to become tech experts in areas that were ultimately commodities.
Today, the 95% failure rate for generative AI pilots—as reported in the July 2025 MIT NANDA study—suggests that enterprises are once again attempting to build things (e.g., AI infrastructure and AI activation tooling) they should simply buy. Successful companies recognize that external partnerships succeed twice as often (67%) as internal builds (33%).
To understand why the “death of SaaS” is exaggerated, we must stratify the software stack. Not all moats are created equal, and industry-agnostic players often hold the most unbreachable ground. The ordering below follows a “Foundational Resistance” spectrum. The moats at the bottom (Layer 1) are the hardest to cross because they are built on physical assets and capital, while the layers at the top are more susceptible to AI cloning because they rely more on user interfaces and simple logic.
Infrastructure players are the least vulnerable to vibe coding because they provide physical and globally distributed capabilities. Akamai is a prime example. While a developer can vibe code a website, they cannot vibe code a 25-year-old network of edge servers that host content closer to users to reduce latency. Akamai’s “Cloud Inference” service uses this physical footprint to run AI models at the edge, offering triple the throughput of centralized clouds. You cannot prompt your way into a global CDN.
Platform-as-a-Service (PaaS) offerings are significantly more resilient than horizontal SaaS because they provide the fabric on which other apps are built.
Systems of Record (SoR) own the “single source of truth” for critical business assets.
As AI-generated code floods production, the need for observability and deep context spikes.
At the top of the stack sit the interfaces where users spend their day. These “Systems of Engagement” are the most vulnerable to vibe coding because their primary value is in the User Interface (UI) and simple collaboration logic.
While agnostic players hold the infrastructure, vertical leaders have built ecosystem offerings with moats constructed from materials that vibe coding cannot touch.
Cox Automotive exemplifies the principle of building a moat through an integrated ecosystem of brands like Kelley Blue Book (KBB), Autotrader, and Manheim.
The true competitive strength of Cox Automotive lies in its cross-platform synergy (fully explained in Unbundling the Enterprise thanks to a revealing conversation with David Rice, Senior Vice President, Product & Engineering at Cox Automotive—shown in the diagram below): A feedback loop where Manheim’s real-time auction data informs KBB’s valuations, which in turn validates the pricing on Autotrader for millions of shoppers. By leveraging 5.1 trillion vehicle insights across its portfolio, Cox has assembled a “System of Intelligence” where the connection between the parts is as valuable as the parts themselves.
Vibe coding a single functional tool cannot overcome an ecosystem where 60% of automotive shoppers start their journey, and where extracting one component represents a catastrophic loss of liquidity and trust.
WiseTech Global’s CargoWise platform is used by 47 of the top 50 global 3PL providers. Its moat is the sheer depth of international trade complexity, managing customs clearance across 193 countries. Replacing WiseTech with custom code would require recreating thousands of country-specific regulatory integrations—a “global customs problem” that vibe coding is fundamentally unequipped to solve.
The predictions of the “death of SaaS” focus on the production of code while ignoring its operation. Vibe coding has commoditized script writing, but it has not commoditized the global distribution, intelligence, or activation of complex enterprise systems. To survive the AI era, the modern enterprise stack must be stratified across three distinct, unbreachable layers of infrastructure:
Historically, the CEOs and companies mentioned in the cautionary case studies above failed because they attempted to “build” at Layer 1 and Layer 2—areas where the “Commodity Tax” is highest and the competitive advantage is lowest. Successful companies, such as Cox Automotive or WiseTech Global, focus their “build” energy on the “Vertical Fortress”—integrating complex, industry-specific logic (like global customs clearance or automotive valuation data) that cannot be easily bought or replicated by a generic platform.
The lesson from past failed transformations is that companies that try to build their own commodities eventually fail or face leadership changes under financial pressure. The era of SaaS is simply moving from a system of record to a system of execution. Winners will be those who buy their “commodity” infrastructure from the players who’ve built robust systems of value that extend beyond lines of code, and focus their energy on building only what truly differentiates them in the market.
Stephen Fishman (Fish) is the NA Field CTO for Boomi. He is a practicing technologist who brings creativity, rigor, and a human-centric lens to problem-solving. Known as an expert in aligning technology and business strategy, Stephen places a premium on pushing business and technology leaders to embrace iteration and the critical need to collaborate across disciplines. Throughout his career, Stephen has consulted with organizations desiring to transform their technology-based offerings to better meet the needs of organizations and the people they serve. In addition to consulting with large organizations, Stephen is an in-demand speaker and advisor. Stephen has led multidisciplinary teams to deliver amazing results at Salesforce, MuleSoft, Cox Automotive, Sapient, Macy's, and multiple public sector institutions including the US Federal Reserve and the CDC. He lives in Atlanta with his family and when he's not working can be found biking on the many trails in Georgia.
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