Inspire, develop, and guide a winning organization.
Create visible workflows to achieve well-architected software.
Understand and use meaningful data to measure success.
Integrate and automate quality, security, and compliance into daily work.
Understand the unique values and behaviors of a successful organization.
LLMs and Generative AI in the enterprise.
An on-demand learning experience from the people who brought you The Phoenix Project, Team Topologies, Accelerate, and more.
Learn how making work visible, value stream management, and flow metrics can affect change in your organization.
Clarify team interactions for fast flow using simple sense-making approaches and tools.
Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
New half-day virtual events with live watch parties worldwide!
DevOps best practices, case studies, organizational change, ways of working, and the latest thinking affecting business and technology leadership.
Is slowify a real word?
Could right fit help talent discover more meaning and satisfaction at work and help companies find lost productivity?
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
April 26, 2022
A remote-first way of working requires a new mindset from organizations. This excerpt from the Remote Team Interactions Workbook by Team Topologies coauthors Matthew Skelton and Manuel Pais explores some of the techniques that can help organizations adopt an effective remote-first approach.
Many organizations have found, to their dismay, that rolling out a new chat tool for staff working remotely does not magically make the organization remote-first. A viable remote-first approach needs more than just chat and video tools. Certainly, tools are needed and useful, but for a successful digital transformation—whether colocated or remote-first—the organization also needs good psychological safety and an effective set of “ground rules” and practices for teams to use for working together.
An example of this is Google’s five keys to successful teams. As they lay out, “Who is on a team matters less than how the team members interact, structure their work, and view their contributions.” They describe these five key dynamics as:
Clear ground rules and practices define ways of working, set expectations, and provide easy-to-recognize patterns and modes of behavior that make it easy for people to work in well-defined ways. In particular, well-defined team interactions clarify the relationships between different groups in the organization and the purpose of different activities. This in turn helps to minimize the cognitive load on teams and provides more “head space” for focusing on the most important aspects of work within the organization.
Broadly speaking, cognitive load is the amount of mental effort being used on a task or set of tasks. For teams, you can think of cognitive load as the collective amount of mental effort being used by the team.
You can use this survey template as a starting point to assess the overall cognitive load of your team. Answer each question on a scale of 1 (very poor) to 5 (very good).
Notice that questions #1 through #5 focus on the experience of building, testing, deploying, and supporting software services, so they are broadly applicable. However, question #6 is specific to an organization working in the healthcare industry. It is included as an example of the kind of context-specific questions you will need to use in order to assess other aspects that might be causing high cognitive load for your teams. The point is that this form is just a starting point. You will need to adapt and expand it to your organization’s specific needs.
You can access an online form of this assessment here: GitHub.com/TeamTopologies/Team-Cognitive-Load-Assessment.
Read more in the Remote Team Interactions Workbook by Matthew Skelton and Manuel Pais.
Matthew Skelton is co-author of the award-winning and ground-breaking book Team Topologies, and Founder & Principal at Conflux. The Team Topologies book was rated one of the ‘Best product management books of all time’ by Book Authority and is widely used by organizations worldwide to transform the way they deliver value.
Manuel Pais is co-author of "Team Topologies: Organizing Business and Technology Teams for Fast Flow". Recognized by TechBeacon as a DevOps thought leader, Manuel is an independent IT organizational consultant and trainer, focused on team interactions, delivery practices and accelerating flow. Manuel is also a LinkedIn instructor on Continuous Delivery.
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