Making Work Visible

Making Work Visible

Exposing Time Theft to Optimize Work & Flow


In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century—time theft—and offers simple solutions to help make work visible.

Downloads and Extra Materials

Ebook: How to Unmask Capacity Killing WIP

Download the “How to Unmask Capacity Killing WIP” ebook by Dominica DeGrandis.

As a leading expert in her field, Dominica DeGrandis reveals how to see and measure the problems that prevent you and your team from delivering work effectively and on-time.

Additional Book Info

  • Description

    Today’s IT workers are drowning in nonstop requests for time, days filled to the brim with meetings, and endless nights spent heroically fixing the latest problems. This churn and burn is creating a workforce constantly on the edge of burnout.

    In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century—time theft, one of the most costly factors impacting enterprises in their day-to-day operations.

    Through simple solutions that make work visible, Degrandis helps people round up the five thieves of time and take back their lives with timesaving solutions. Chock-full of exercises, takeaways, real-world examples, colorful diagrams, and an easy-going writing style, readers will quickly learn effective practices to create high-performing workflows within an organization.



    1.1 Too Much Work-in-Progress (WIP)
    1.2 Unknown Dependencies
    1.3 Unplanned Work
    1.4 Conflicting Priorities
    1.5 Neglected Work


    2.1 Make Work Visible
    Exercises: Demand Analysis
    2.2 Ambush the Ring Leader
    Exercise: Exploring the Five Reasons Why We
    Take on More WIP
    2.3 Expose Dependencies
    Exercise: The “Oh, By the Way” Dependency Matrix
    2.4 Committing the Perfect Crime—Unplanned WorK
    Exercise: The Interruption Reduction Experiment
    2.5 How to Prioritize
    Exercise: Visualizing Priorities
    2.6 Preventing Negligence
    Exercise: Aging Work Visual
    2.7 Useful Board Design Examples


    3.1 Your Metrics or Your Money
    3.2 The Time Thief O’Gram
    3.3 Operations Review
    3.4 The Art of the Meeting
    3.5 Beastly Practices

  • “I love this book—Dominica DeGrandis talks about the chronic problems we all have in knowledge work and technology work in a way that is breezy, familiar, and often irreverent, but also shows off decades of learnings and concrete techniques we can quickly adopt, both at work and at home. Also wonderfully rewarding is when DeGrandis describes the theory of why these practices work, in a way that is accessible and enlightening.”

    —Gene Kim, researcher, founder of IT Revolution, and co-author of The DevOps Handbook and The Phoenix Project

    “The most practical book I’ve seen on making processes lean. Dominica’s deep experience coaching companies is fully on display as she walks the reader through a series of exercises to find waste and eliminate it—or, in her terms, to catch those sneaky ‘time thieves’ in the act. Read this on a Sunday and you’ll want to start trying out the exercises on Monday!”

    —Mark Schwartz, former CIO of US Citizenship and Immigration Services and author of The Art of Business Value and A Seat at the Table

    “It is about time someone addresses time theft (aka the perfect crime) head on. Not only does Dominica provide a lot of the why behind the forces that cause us to make bad decisions about our time, she also provides ideas of what to do about them. I wish I had this book when I took my first management job!”

    —Julia Wester, Lean Consultant and Blogger at

    “Many of us wear our busyness as a badge of honor. In Making Work Visible, Dominica DeGrandis shows us how we can make hidden work-in-process visible, to clearly see the effect it has on our ability to get things done. Once we can see it, she dives deep into the hidden aspects of our WIP that steal our time, energy, and productivity, along with strategies for combating each of them. Making Work Visible helps us to take a step back from all that busyness and really see.”

    —Chris Hefley, Chief Revenue Officer, Retrium

    Read a recent interview with Dominica DeGrandis by InfoQ here and listen to a podcast about time thieves, making work visible, the important themes from the DevOps Enterprise Summit and ways to be more productive.

  • Pages: 240

    Dimensions: 6 x 9 inches


    • Paperback 978-1942788157
    • ePub 978-1942788164
    • Kindle 978-1942788188

    Publication: November 14, 2017


  • Length: 5 hours, 10 minutes

    Type: Audio Download

    ISBN 9781942788454

    Narrator: Erin Bennett

Additional Books By The Author

The Cornerstone for Winning

Most organizations have challenges with optimizing for the delivery of business outcomes. Technology delivery takes too long, costs too much, and often ends up missing the mark when it finally makes it to production. Often it can be unclear why this is happening and blame is cast in all directions. This paper is intended to provide guidance and a framework for organizations to use to determine the highest business priority and maximum allowable WIP (work in process) to improve speed to market, optimizing delivery of business outcomes, and to create strategic alignment between business and technology.

Click here to download.

Measure Efficiency, Effectiveness, and Culture to Optimize DevOps Transformation

Advancing the state of measurement practice is an important foundation for improving software delivery economics. This paper summarizes a position on DevOps measurement that we intend to be a catalyst for accelerating more mature guidance on measuring and steering software delivery.

Click here to download.

Making Work Visible

Making Work Visible

In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century—time theft—and offers simple solutions to help make work visible.

DOES London 2017 Presentation

How to Unmask Capacity Killing WIP