Skip to content

Accelerating Shared Services

By Charles Betz, Scott Prugh, Erica Morrison, Scott Nasello, Adam Zimman, Damon Edwards, Randy Shoup

Or How to Make Shared Services Suck Less

Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers. This paper presents a deeper understanding of this problem and takes this conversation to a new level, presenting an improved framework for understanding and guiding, helping scale companies through this problem. Each of the authors of this paper has experienced shared services done well and done poorly, and the purpose of this paper is to outline some of the patterns we have found that lead to successful shared services implementations in our organizations.

  • Publication Date 2021
  • Pages 41

Features

  • Clear Guidance

    This paper provides a deeper understanding and guidance for helping companies scale shared services for success.

  • Expert Authors

    This paper is written by experienced leaders across industries who have led large transformations in enterprises across industries.

  • Patterns and Antipatterns

    This paper helps readers understand and apply the lessons to their organizations through the use of clear patterns and antipatterns.

  • All Levels

    Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.

About the Resource

Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers. This paper presents a deeper understanding of this problem and takes this conversation to a new level, presenting an improved framework for understanding and guiding, helping scale companies through this problem. Each of the authors of this paper has experienced shared services done well and done poorly, and the purpose of this paper is to outline some of the patterns we have found that lead to successful shared services implementations in our organizations.

Charles Betz
Scott Prugh
Erica Morrison
Scott Nasello
Adam Zimman
Damon Edwards
Randy Shoup
Charles Betz

Charles Betz

Research director, analyst, architect, author. I talk to a lot of people about how digital and IT organizations operate at scale.

To Author Archive
Scott Prugh

Scott Prugh

Transformational Technology Leader

To Author Archive
Erica Morrison

Erica Morrison

Vice President, Software Engineering at CSG

To Author Archive
Scott Nasello

Scott Nasello

Engineering Leader

To Author Archive
Adam Zimman

Adam Zimman

Adam Zimman is a VC advisor providing guidance on leadership, platform architecture, product marketing, and GTM strategy. He has over twenty years of experience working in a variety of roles from software engineering to technical sales. He has worked in both enterprise and consumer companies such as VMware, EMC, GitHub, and LaunchDarkly. Zimman is driven by a passion for inclusive leadership and solving problems with technology. His perspective has been shaped by a degree (AB) from Bowdoin College with a dual-focus in physics and visual art, an ongoing adventure as a husband and father, and a childhood career as a fire juggler.

To Author Archive
Damon Edwards

Damon Edwards

Damon Edwards is Senior Director, Product at PagerDuty. Previously, Damon was a cofounder of Rundeck, the makers of the popular open-source runbook automation platform acquired by PagerDuty in 2020. Prior to Rundeck, Damon was the Managing Partner of DTO Solutions, a DevOps and Operations Improvement Consultancy. Damon has spent the past 23 years working with both the technology and business ends of IT Operations. He is noted for being a leader in porting cutting-edge DevOps techniques to large-scale enterprise organizations. Damon is a frequent conference speaker and writer who focuses on DevOps, SRE, and Operations improvement topics. Damon is active in the international DevOps community, co-host of the DevOps Cafe podcast, and a content chair for Gene Kim’s DevOps Enterprise Summit.

To Author Archive
Randy Shoup

Randy Shoup

VP Engineering and Chief Architect at eBay

To Author Archive

Similar Resources