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Making Work Visible
Exposing Time Theft to Optimize Work & Flow
In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century—time theft—and offers simple solutions to help make work visible.
by Dominica DeGrandis
foreword by Tonianne DeMaria, Shingo Publication Award winning author of Personal Kanban

“I love this book—Dominica DeGrandis talks about the chronic problems we all have in knowledge work and technology work in a way that is breezy, familiar, and often irreverent, but also shows off decades of learnings and concrete techniques we can quickly adopt, both at work and at home."

—Gene Kim, researcher and author of The Unicorn Project, The Phoenix Project, Accelerate, and The DevOps Handbook

Today’s IT workers are drowning in nonstop requests for time, days filled to the brim with meetings, and endless nights spent heroically fixing the latest problems. This churn and burn is creating a workforce constantly on the edge of burnout.

In this timely book, IT time management expert Dominica DeGrandis reveals the real crime of the century—time theft, one of the most costly factors impacting enterprises in their day-to-day operations.

Through simple solutions that make work visible, Degrandis helps people round up the five thieves of time and take back their lives with timesaving solutions. Chock-full of exercises, takeaways, real-world examples, colorful diagrams, and an easy-going writing style, readers will quickly learn effective practices to create high-performing workflows within an organization.

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“The most practical book I’ve seen on making processes lean. Dominica’s deep experience coaching companies is fully on display as she walks the reader through a series of exercises to find waste and eliminate it—or, in her terms, to catch those sneaky ‘time thieves’ in the act. Read this on a Sunday and you’ll want to start trying out the exercises on Monday!”

—Mark Schwartz, Enterprise Strategist at AWS, former CIO of USCIS
and author of A Seat at the Table
About the Author

Dominica DeGrandis is the foremost expert in Kanban Flow within the IT industry today. Her work has shown working IT teams how to effectively improve workflow and optimize throughput to produce the best result throughout the value stream. Her passion involves the use of visual cues and transparency across teams and organizations to reveal mutually critical information. As Principal Flow Advisor at Tasktop, Dominica combines experience, practice, and theory to help teams level up their capability. 

“It is about time someone addresses time theft (aka the perfect crime) head on. Not only does Dominica provide a lot of the why behind the forces that cause us to make bad decisions about our time, she also provides ideas of what to do about them. I wish I had this book when I took my first management job!”

—Julia Wester, Lean Consultant and Blogger at EverydayKanban.com

“Many of us wear our busyness as a badge of honor. In Making Work Visible, Dominica DeGrandis shows us how we can make hidden work-in-process visible, to clearly see the effect it has on our ability to get things done. Once we can see it, she dives deep into the hidden aspects of our WIP that steal our time, energy, and productivity, along with strategies for combating each of them. Making Work Visible helps us to take a step back from all that busyness and really see.”

—Chris Hefley, Chief Revenue Officer, Retrium


Articles By the Author
Optimize Your Time With The Balanced Calendar
by Dominica DeGrandis
What prevents you from getting work done? One of the top answers is too many meetings! Too many interruptions, meetings, and tools overburdens workers and can lead to burn out. In this post, we visit Dominica DeGrandis’s advice for creating a balanced calendar to optimize your time.


Making Work Visible At Parts Unlimited

by Dominica DeGrandis

Surveying Parts Unlimited, one of the top replies as to why work isn’t completed on time is that, “there is simply too much work to do”. The Phoenix Project isn’t done yet because people are drowning in work, largely due to Unplanned Work and Conflicting Priorities. Maxine’s dev environment took how long to get? That’s because 45 different people have a part to play (Thief Unknown Dependencies at your service), and they all have different priorities.

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