Inspire, develop, and guide a winning organization.
Create visible workflows to achieve well-architected software.
Understand and use meaningful data to measure success.
Integrate and automate quality, security, and compliance into daily work.
Understand the unique values and behaviors of a successful organization.
Explore our extensive library of experience reports.
An on-demand learning experience from the people who brought you The Phoenix Project, Team Topologies, Accelerate, and more.
Learn how making work visible, value stream management, and flow metrics can affect change in your organization.
Clarify team interactions for fast flow using simple sense-making approaches and tools.
Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
Weekly discussion around “Deming’s Journey to Profound Knowledge” with author John Willis.
VIRTUAL — Helping leaders succeed and organizations thrive (formerly DevOps Enterprise Summit).
Venue: Fontainebleau — Helping leaders succeed and organizations thrive (formerly DevOps Enterprise Summit).
DevOps best practices, case studies, organizational change, ways of working, and the latest thinking affecting business and technology leadership.
Is slowify a real word?
Could right fit help talent discover more meaning and satisfaction at work and help companies find lost productivity?
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
Understanding Business Performance So You Can Manage More Than Just the “Tech,” Influence Your Business Partners, Create a Happier Workplace, and Drive Better Outcomes
We all want better results. Some technology leaders do this better than others. Their secret, according to reports, is more productive engagement with their business partners.* Their path to these results isn’t just better, generic relationships; it is deeper, mutually beneficial relationships anchored in the fundamentals of the business they are all serving. Tech leaders who are fluent in both the language of business performance and the language of technology deliver the best results and tend to create happier workplaces along the way.
If you are a technology leader at any level in your organization and you want to deliver better business results, you have come to the right place. This paper is a tool kit to help you better understand your business, gain insight into the goals and motivations of your business partners, and translate that understanding and insight into productive partnerships that deliver results. These tools will help you become a participant, not simply a recipient in key decisions.
The Fall issue of The DevOps Enterprise Journal collects guidance papers from the annual DevOps Enterprise Forum, which addresses the most pressing challenges facing the industry today.
The papers in this collection are written by teams of expert leaders, technologists, consultants, and more to provide proven solutions.
The DevOps Enterprise Journal shares evolving technology and architectural practices for better, safer, happier technologists and enterprises.
Change Agents can come from anywhere on the org chart. These papers directly address how to lead and implement change no matter your role or title.
Chief Technology Officer at Blue Nile
Paul Gaffney is a change agent with a unique perspective on successful enterprise technology and operations transformation. He led profound and durable improvements in technology, operations, and overall business results for several iconic American brands, including The Home Depot, DICK’s Sporting Goods, Kohl’s, Staples, Office Depot, and Charles Schwab. Paul has been a Chief Technology Officer, Chief Operating Officer, Chief Supply Chain Officer, and Chief Executive Officer. Regardless of the title, Paul focuses on a human-centered approach to identifying and solving problems. His approach motivates team members to contribute to success in ways they previously thought impossible. He advises several early-stage companies and is an active executive advisor for Deloitte. Paul also delivers a popular and impactful keynote presentation on transforming from Project to Product. This talk was a vital feature of the 2022 DevOps Enterprise Summit, the inaugural 2022 Prodacity conference and eBay’s most recent internal TechCon, and several follow-on online events. He leads custom seminars and was chosen by the students as the lead-off speaker in the 2023 seminar series for MIT’s “Leaders for Global Organizations” dual master’s degree program. Paul has also been an early-stage executive at two start-ups: the initial CEO of Website Pros, now web.com, and the COO of Desktone, acquired by VMWare. Paul was inducted into the Chief Information Officer Hall of Fame by CIO magazine. He lives on Scraggy Neck in Cataumet, Massachusetts, with his wife Kate and their two black labs, Nike and Cosmo. Paul earned his A.B. in Computer Science from Harvard College and completed graduate psychology coursework at Harvard University. He is a 2009 Henry Crown Fellow of the Aspen Institute and a member of, and Moderator for, the Aspen Global Leadership Network and the Institute’s seminars program.
Courtney Kissler is senior vice president of Customer & Retail Technology for Starbucks. In this role, Courtney is responsible for delivery and performance across all retail platforms, including point of sale (POS) and store networks. She also drives transformational programs such as next-generation technology in Starbucks stores all over the world. Courtney’s engineering teams are responsible for extending customer digital engagement through world-class web and mobile experiences, supported by modern scalable cloud platforms and integrated services to build innovative solutions and enable business capabilities across the global Starbucks enterprise. Courtney returned to Starbucks in 2023 after serving as Chief Technology Officer and Senior Vice President of Technology at Zulily, and as the Vice President of Global Technology at Nike, where she was accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. Courtney also led Nike’s Global Supply Chain, Fulfillment and Logistics teams, and drove transformation across the supply chain ecosystem. Courtney was vice president of Retail Technology at Starbucks from 2016-2017, where she led global POS and retail store technology experiences. In all her leadership roles, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. She grew up in Spokane, Washington and moved to Seattle in 1997 after graduating from Eastern Washington University in Cheney, Washington with a bachelor’s degree in computer information systems and a minor in computer science.
Engineering Leader
Dave Mangot (DevOps Patterns for Private Equity) helps private equity portcos get good at delivering software. He is a leading consultant, author, and speaker as the principal at Mangoteque. A DevOps veteran, Dave has successfully led digital, SRE, and DevOps transformations at companies such as Salesforce, SolarWinds, and Cable & Wireless. He has a proven track record of working with companies to quickly mature their existing culture to improve the speed, frequency, and resilience of their software service delivery.
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