Inspire, develop, and guide a winning organization.
Create visible workflows to achieve well-architected software.
Understand and use meaningful data to measure success.
Integrate and automate quality, security, and compliance into daily work.
Understand the unique values and behaviors of a successful organization.
Explore our extensive library of experience reports.
An on-demand learning experience from the people who brought you The Phoenix Project, Team Topologies, Accelerate, and more.
Learn how making work visible, value stream management, and flow metrics can affect change in your organization.
Clarify team interactions for fast flow using simple sense-making approaches and tools.
Multiple award-winning CTO, researcher, and bestselling author Gene Kim hosts enterprise technology and business leaders.
In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
In the first episode of Season 2 of The Idealcast, Gene Kim speaks with Admiral John Richardson, who served as Chief of Naval Operations for four years.
Weekly discussion around “Deming’s Journey to Profound Knowledge” with author John Willis.
VIRTUAL — Helping leaders succeed and organizations thrive (formerly DevOps Enterprise Summit).
Venue: Fontainebleau — Helping leaders succeed and organizations thrive (formerly DevOps Enterprise Summit).
DevOps best practices, case studies, organizational change, ways of working, and the latest thinking affecting business and technology leadership.
Is slowify a real word?
Could right fit help talent discover more meaning and satisfaction at work and help companies find lost productivity?
The values and philosophies that frame the processes, procedures, and practices of DevOps.
This post presents the four key metrics to measure software delivery performance.
Applying Wardley Mapping and DevOps Techniques to the ERP Ecosystem
A group of industry experts tackled this challenge as part of the 2020 DevOps Enterprise Forum. This team was primarily trying to offer guidance to enterprises about how they may think about the impact that digital transformation (DevOps, Lean, etc.) is placing on incumbent business systems (such as ERPs and middleware) within their integrated landscapes.
This team applied Wardley mapping to increase their situational awareness and demonstrate this approach as a tool to explore ideas, identify key themes, and hopefully communicate with senior enterprise leaders. As an example, the team looked at custom business processes (some should be standardized, others may need to be removed from the ERP), integrations, and automating business-process testing.
This paper provides readers guidance on how they might think about the impact that digital transformation places on incumbent business systems.
This paper is written by experienced leaders across industries who have led large transformations in enterprises across industries.
This paper uses Wardley Mapping to increase situation awareness and demonstrate a tool to explore ideas, and themes and communicate with senior leaders.
Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.
Business Analytics Platform Services Operations Lead
Technology and strategy advisor
Damon Edwards is Senior Director, Product at PagerDuty. Previously, Damon was a cofounder of Rundeck, the makers of the popular open-source runbook automation platform acquired by PagerDuty in 2020. Prior to Rundeck, Damon was the Managing Partner of DTO Solutions, a DevOps and Operations Improvement Consultancy. Damon has spent the past 23 years working with both the technology and business ends of IT Operations. He is noted for being a leader in porting cutting-edge DevOps techniques to large-scale enterprise organizations. Damon is a frequent conference speaker and writer who focuses on DevOps, SRE, and Operations improvement topics. Damon is active in the international DevOps community, co-host of the DevOps Cafe podcast, and a content chair for Gene Kim’s DevOps Enterprise Summit.
Developing products and services leveraging Automation to improve customer outcomes
Courtney Kissler is senior vice president of Customer & Retail Technology for Starbucks. In this role, Courtney is responsible for delivery and performance across all retail platforms, including point of sale (POS) and store networks. She also drives transformational programs such as next-generation technology in Starbucks stores all over the world. Courtney’s engineering teams are responsible for extending customer digital engagement through world-class web and mobile experiences, supported by modern scalable cloud platforms and integrated services to build innovative solutions and enable business capabilities across the global Starbucks enterprise. Courtney returned to Starbucks in 2023 after serving as Chief Technology Officer and Senior Vice President of Technology at Zulily, and as the Vice President of Global Technology at Nike, where she was accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. Courtney also led Nike’s Global Supply Chain, Fulfillment and Logistics teams, and drove transformation across the supply chain ecosystem. Courtney was vice president of Retail Technology at Starbucks from 2016-2017, where she led global POS and retail store technology experiences. In all her leadership roles, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. She grew up in Spokane, Washington and moved to Seattle in 1997 after graduating from Eastern Washington University in Cheney, Washington with a bachelor’s degree in computer information systems and a minor in computer science.
Engineering Leader
Global Head of Data & Analytics at Ness Digital Engineering
Sr. Director at Nike - Global SAP Platform, Automation & Engineering
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