This case study was excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. HMRC, Her Majesty’s Revenue and Customs, is the tax collection agency for the UK government. In 2020, HMRC distributed hundreds of billions of pounds to UK citizens and businesses in an unprecedented financial support package that would eventually see around 25% of the entire UK workforce supported by public money. HMRC built the technology … [Read more...]
Shifting Security Left at Fannie Mae
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis, and Nicole Forsgren, PhD. Fannie Mae has a more than $3 billion balance sheet and helps finance approximately one in four homes in the US as of 2020. At Fannie Mae, safety and soundness is part of their mission. They’ve experienced crises before. With a low risk tolerance, their challenge was ensuring that security strengthened everything they did. DevOps … [Read more...]
Biz and Tech Partnership toward Ten “No Fear Releases” Per Day at Capital One
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. Over the last seven years, Capital One has been undergoing an Agile/DevOps transformation. In that time, they’ve moved from waterfall to Agile, from outsource to insource and open-sources, from monolithic to microservices, from data centers to the cloud. But they were still facing a big problem: an aging customer servicing platform. … [Read more...]
Creating a Win-Win for Dev & Ops at CSG
This case study has been excerpted from the second edition of The DevOps Handbook by Gene Kim, Jez Humble, Patrick Debois, John Willis and Nicole Forsgren, PhD. After successfully improving releases between 2012 and 2015, CSG further evolved their organizational structure to improve their day-to-day operational stance. At the DevOps Enterprise Summit in 2016, Scott Prugh, Chief Architect and VP Software Engineering at the time, spoke about a dramatic organizational transformation that combined … [Read more...]
DevSecOps Implementation at the US Navy: Not for the Weak of Heart
This case study was provided as a supplement to the second edition of The DevOps Handbook. It was written by Harold C. Young, Product Owner, and Brent Brockman, Senior Software Developer, U.S. Navy. --- The US Navy is in the middle of a massive information technology modernization, to include new hardware suites, software architectures, and continuous integration/continuous delivery software factories. To realize the full potential of the IT supporting Sailors and Marines worldwide, the Navy’s … [Read more...]
Turning an Outage into a Powerful Learning Opportunity at CSG
An outage can be one of the most horrifying and stressful experiences for many tech organizations. Most ops engineers have at least a few horror stories in their pocket. But does an incident have to be this way? We've seen the proposed Incident Management Framework presented in a recent white paper and explored on our own blog. In this post, we share a case study of one organization that used some of these new methodologies to turn their biggest outage into powerful learning opportunity. The … [Read more...]
Creating an Operational Masterpiece: How a COVID-19 Mass Vaccination Clinic Took Shape
In the following excerpt from Episode 19 of The Idealcast, Gene Kim and Steven Spear interviewed Trent Green, SVP and COO of Legacy Health, on how he and his team used iterative problem solving to vaccinate 8,000 people a day at Oregon's largest mass vaccination clinic. Key learnings from this excerpt include the idea that organizations are really a collection of interdependent microsystems, that you can't improve a process until you stabilize a process, and sometimes you have to slow down to … [Read more...]
Three Successes During a Pandemic: American Airlines’s DevOps Journey Part 3
In the first part of their journey, American Airlines set the stage for DevOps. Then they scaled across the entire business. In the third and final part of our American Airlines case study, we'll dive into three key success stories that exemplify what their transformation was able to accomplish. At the same time that America Airlines was scaling their transformation across the organization, the world was hit by the COVID-19 pandemic. Despite the challenges they were facing, they were able to … [Read more...]
Scaling DevOps across the Business: American Airlines’ DevOps Journey Part 2
As we learned in Part 1 of the American Airlines' DevOps transformation, their journey spanned several years. By year three they had realized that DevOps was really a bigger transformation than just a way of working in IT, it was a business transformation. How to Scale DevOps Across the Business Their next challenge became how to scale these new ways of working across the entire business, to accelerate and further execute their transformation and their learnings. They brought in Ross Clanton as … [Read more...]
Approaching Cruising Altitude: American Airlines’ DevOps Journey Part 1
A few years back American Airlines started on a journey that was originally focused on DevOps transformation within IT, but has continued to build momentum and evolve into a product delivery transformation encompassing the entire business. This series of posts presents a case study on their journey, based on their 2020 DevOps Enterprise Summit - Virtual presentation. Stop Making Excuses and Get Started In the beginning, American Airlines’ DevOps journey grew out of a series of questions. The … [Read more...]
