The (Delicate) Art of Bureaucracy
Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
by Mark Schwartz
Coming October 13, 2020

Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy.

The (Delicate) Art of Bureaucracy
Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler
Coming October 13, 2020
by Mark Schwartz

Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy.

"In this book I suggest we step back and consider bureaucracy for what it really is: a way to impose a structure on the world so that we can link general principles to actions."

A Playbook to Bust Through Bureaucracy

Mark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy.

Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy.

For anyone frustrated by roadblocks, irritated the business can’t move fast enough, or suffering under the weight of crushing procedures, this book is for you. No matter your role, you need a playbook for bureaucracy. This is it. With this playbook, you can wield bureaucracy as a superpower and bust through it at the same time

"We can overcome bureaucracy by blasting holes in it, by shrinking it, and by forcing it to turn upon itself and become lean, learning, and enabling. We do so by employing the arts of the Monkey, the Razor, and the Sumo Wrestler. I’ll show you how."

About the Author

As an Enterprise Strategist for Amazon Web Services, Mark Schwartz uses his extensive CIO wisdom to advise the world’s largest companies on the obvious: time to move to the cloud, guys. As the CIO of US Citizenship and Immigration Services, he provoked the federal government into adopting Agile and DevOps practices. Mark speaks frequently on innovation, change leadership, bureaucratic implications of DevOps, and using Agile practices in low-trust environments. With a BS in computer science from Yale, a master’s in philosophy from Yale, and an MBA from Wharton, Mark is either an expert on the business value of IT or just confused and much poorer.

Mark is the author of The Art of Business Value, A Seat at the Table, and War and Peace and IT and the winner of a Computerworld Premier 100 award, an Amazon Elite 100 award, a Federal Computer Week Fed 100 award, and a CIO Magazine CIO 100 award. He lives in Boston, Massachusetts.

"If you’re an enterprise leader, a CEO, say, or a CFO, COO, board director, legal counsel, or some other chief something, you’re frustrated that your company—IT in particular—doesn’t move fast enough; your folks seem enthusiastic but quickly bog down in execution; your enterprise is not innovative enough. The problem just might be the bureaucracy you’re secretly manufacturing while no one is looking. We’re on to you. This book is for you."

Downloads & Extra Materials
Eating a Bureaucracy One Bite at a Time with DevOps
from DevOps Enterprise Summit 2019

"The most important thing I have to teach you is the importance of banging your head against the wall, repeatedly, until the wall starts to move. It worked for me."

More Titles by Mark Schwartz

What business value means, why it matters, and how it should affect your software development and delivery practices.

Iconoclastic CIO Mark Schwartz reveals how IT leaders must throw off the old attitudes and assumptions and claim their rightful seat at the C-suite table.


In the war for business supremacy,  business leaders of today can foster a space of collaboration and shared mission, a space that puts technologists and business people on the same team.

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