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Accelerating Shared Services

By Charles Betz, Scott Prugh, Erica Morrison, Scott Nasello, Adam Zimman, Damon Edwards, Randy Shoup

Or How to Make Shared Services Suck Less

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Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers. This paper presents a deeper understanding of this problem and takes this conversation to a new level, presenting an improved framework for understanding and guiding, helping scale companies through this problem. Each of the authors of this paper has experienced shared services done well and done poorly, and the purpose of this paper is to outline some of the patterns we have found that lead to successful shared services implementations in our organizations.

  • Publication Date 2021
  • Pages 41

Features

  • Clear Guidance

    This paper provides a deeper understanding and guidance for helping companies scale shared services for success.

  • Expert Authors

    This paper is written by experienced leaders across industries who have led large transformations in enterprises across industries.

  • Patterns and Antipatterns

    This paper helps readers understand and apply the lessons to their organizations through the use of clear patterns and antipatterns.

  • All Levels

    Change Agents can come from anywhere on the org chart. This paper directly provides guidance on how to lead change no matter your role or title.

About the Resource

Greater success can be found when organizations treat shared services as core to the business—a set of capabilities that enable and optimize the company’s ability to innovate while maintaining stability for existing customers. This paper presents a deeper understanding of this problem and takes this conversation to a new level, presenting an improved framework for understanding and guiding, helping scale companies through this problem. Each of the authors of this paper has experienced shared services done well and done poorly, and the purpose of this paper is to outline some of the patterns we have found that lead to successful shared services implementations in our organizations.

Charles Betz
Scott Prugh
Erica Morrison
Scott Nasello
Adam Zimman
Damon Edwards
Randy Shoup
Charles Betz

Charles Betz

Research director, analyst, architect, author. I talk to a lot of people about how digital and IT organizations operate at scale.

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Scott Prugh

Scott Prugh

CTO @ CSG

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Erica Morrison

Erica Morrison

Vice President, Software Engineering at CSG

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Scott Nasello

Scott Nasello

Engineering Leader

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Adam Zimman

Adam Zimman

Leadership Coach | Strategy Advisor & Consultant

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Damon Edwards

Damon Edwards

Product at PagerDuty

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Randy Shoup

Randy Shoup

VP Engineering and Chief Architect at eBay

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